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1. Who should I contact if I have a question about my medical plan or in-network providers?

You should call UMR at 1-800-826-9781.

2. Who should I contact if I have a question about my dental plan or in-network providers?

Depending on which dental carrier you are enrolled with, you should call Humana at 1-800-233-4013 or Dental Associates at 920-431-0345.

3. How do I request a new medical, prescription, or dental card?

If you need to request a new card because it was lost, stolen, or never received, please contact the appropriate vendor below. New cards will arrive within approximately 7 to 10 business days. 

• Dental Associates Phone: 920-431-0345
• Humana Dental Phone: 1-800-233-4013 | Learn how to view/print your Humana Dental card online (PDF)
• UMR (Medical/Prescription Cards) Phone: 1-800-826-9781

4. What should I do if I need to add or remove a dependent from my insurance coverage?

If you need to make changes to your insurance due to a qualifying event, please call Human Resources at 920-448-3023. You must complete new enrollment forms reflecting the changes to your insurance coverage within 30 days of the qualifying event. The insurance carriers cannot authorize changes to your insurance; all changes must be made by the Human Resources Department.

Qualifying events include (not an all inclusive list):

• Adding a newborn baby or adopted child.
• Adding a spouse due to marriage.
• Removing a spouse and/or children due to divorce.
• Removing a child who reaches the limit age or is no longer eligible.
• Removing a spouse who reaches age 65.
• Loss of health and/or dental coverage.

Please note the following time limits:

• For a child to be enrolled, you must submit the enrollment form to Human Resources within 30 days of the birth or adoption date.
• For a spouse to be enrolled, you must submit the enrollment form to Human Resources within 31 days of the date of marriage.

5. When can I change my benefits?

Employees may change or add benefits during open enrollment for the next plan year, which occurs in Fall. Employees may change or add benefits if there is a qualifying event (marriage, divorce, birth, adoption, etc.).

6. What is the age limit that dependents can be on my health and/or dental insurance plan?

Dependents may be on a parent/guardian’s health and/or dental insurance plan up to the end of the month in which the dependent turns age 26 regardless of the dependent's marital status, school status, or cost of other health insurance premiums. Please call Human Resources at 920-448-3023 when your dependent is nearing age 26 if they are currently on the City’s health and/or dental insurance plan.

7. Who should I contact to schedule my Health Risk Assessment (HRA)?

If you need to schedule your HRA or have questions regarding your HRA, please call Bellin Health at 920-433-7883.

8. How can I enroll or make changes to my Deferred Compensation Plan?

Changes to deferred compensation plans may be made at any time throughout the year.

• Wisconsin Deferred Compensation (WDC): To enroll or make contribution changes, contact WDC directly by phone at 1-877-457-9327, email, or through their website. WDC will notify Human Resources on a monthly basis and the change will take place on your next paycheck. WDC Plan Representatives are available via telephone to assist you between 7 a.m. and 7 p.m. Monday through Friday. You may access an automated voice response telephone system by calling their phone number on a touch-tone telephone (this system is available seven days a week, 24-hours a day).
• ICMA Deferred Compensation: To enroll or make contribution changes, complete the Enrollment Form or Contribution Change Form and turn into Human Resources. Forms are also available in the Human Resources Office.

9. What reasons do I need to apply for Family and Medical Leave Act (FMLA)?

If you have been or will be absent for 3 or more days for family care taking, medical leave, or military leave, you must apply for FMLA. You will need to stop into the HR office or call Human Resources at 920-448-3013 to request the FMLA forms.

10. What do I need to do if I am retiring from the City of Green Bay?

If you are a City of Green Bay employee and are planning on retiring in the near future, please reach out to both of the following contacts:

• Wisconsin Retirement System at 877-533-5020 to request retirement benefit estimates approximately 6 to 12 months before your retirement. WRS can accept your retirement applications up to 90-days before the date you terminate employment.
• Jill Christensen (Benefits Specialist) at 920-448-3023 to arrange an appointment to discuss your options and any questions that you may have regarding your retirement. Please contact her at least 1 month prior to your retirement date. Spouses are welcome to attend.

View the City’s Retirement page for more information.