What if I run late at the doctor?

You must notify the dispatcher that you will not make your pick-up time and call when you are ready (our Division number is 920-448-3450). The Paratransit Provider will send a ride as soon as possible. The missed ride will not result in a no-show being recorded. However, a late call will be recorded.

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1. When can I start riding the Paratransit van?
2. What if I run late at the doctor?
3. Does the cancellation left on the answering machine count as the time the ride was cancelled?
4. Do I have to call every weekday for a trip if the time and days that I travel are the same week-to-week?
5. Will I be taken directly to and from my destination?
6. What is "origin to destination"?