FAQs • Green Bay, WI • CivicEngage

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Bay Beach Amusement Park

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1. What are your hours?: Hours of Operation are available here. For the 2023 season we will be open daily 10:00am to 8:00pm, except during the beginning and end of the year when hours are 10:00am to 6:00pm and 10:00am to 3:00pm. See link for complete list of dates.

2. Are all your rides open today?: We do everything we can to have all the rides open every day. There are times where rides will be down for parts of the day or the whole day in order for regular maintenance to be done, as well as, some rides are weather dependent. Please click here for more information.

3. Are you open if it is raining? storming?

Some rides may need to close:

In a light rain: Slide, Scat, Tilt-a-Whirl, Sea Dragon, Rockin Tug, and East Train.
A consistent rain: All of the above, plus Ferris Wheel and Zippin Pippin
Thunderstorm: All rides will shut down for 30 minutes after last lightning strike
Severe weather: Park will close; staff and customers will be directed to the main pavilion

We try to update hours on Facebook when weather happens, but at times this is unavailable.

4. What are your hours on holidays? (Memorial Day, July 4th, Labor Day)

Memorial Day: 10:00am - 8:00 pm

Fourth of July: 10:00 am - 6:00 pm

Labor Day: 10:00 am - 6:00 pm

**All dates and times are weather dependent

5. Where do I buy tickets?

We have two ticket windows.

Our main ticket window is located near the main pavilion and Scrambler (open until 7:30 or 30 minutes before the park closes).
Second ticket window is near the Zippin Pippin (hours vary based on the needs of the park).

6. How many tickets should I buy?: This is a hard question to answer, because it depends on how busy the day is, how old riders are, how many people are with you, and how long you want to stay. We recommend that you start with $5 per person, but remember there are no refunds on tickets. However, if you do not use all your tickets they do not expire and they can be used from year to year.

7. Can tickets be purchased online?: If you call our City Hall office at 920-448-3365 they can help you with ticket purchases or gift card options.

8. Can I use ride tickets from last year?: Yes, tickets are good from year to year and have no expiration date.

9. What are the prices for adult and children tickets?: All tickets are 25 cents. All rides take between one and four tickets. Parking is free and there is no general admission charge. For further information you can call 920-448-3365.

10. How much is it for parking and admissions?: Parking is free and we have no admission fee. We sell tickets for 25 cents and each ride ranges from 1 to 4 tickets.

11. Do you have RV / Bus Parking available?: We do have parking suitable for RVs and busses on the West end of the park (Parking Lot F). Follow the signs past the roller coaster and you will see the large parking area.

12. Do you accept credit and debit cards?: Yes, we accept all major credit cards except American Express. There is also a $10 minimum purchase required. We also have an ATM inside the main pavilion.

13. Do you have gift cards available for purchase?: Yes, if you call our City Hall office at 920-448-3365 they can help you with gift card options.

14. Do you have wrist bands available for purchase?: We do not have wrist bands, there is no admission fee, and tickets are 25 cents each. Our rides range from 1 to 4 tickets per person.

15. What do I do if I lost something on a ride?

You can go to our main ticket window and they will take your name, number, where you may have lost the item, and a description of the item(s) you lost. If and when the item is found, we will call you letting you know we have the item.

**Bay Beach is not responsible for lost items

16. Can Bay Beach donate to our charity or fundraiser?: We would love to be able to donate to your event, but unfortunately since we are municipally owned we cannot donate to other non-profits or fundraising events. Thank you for thinking of us and we are sorry we could not help out.

17. We are bringing a group of people to the park, what do I need to do?: If you would like to reserve a shelter for your group you can call (920) 448-3365 or book online. You can also order and prepay for your tickets at the same number!

18. I would like to have catering at my picnic, what do I have to do?: We have a list of caterers that can come to the park and cater for your group. If you are looking for ice cream, soda, ice, or smaller catering give us a call at (920) 448-3365 and we can help you.

19. I would like to reserve a shelter, where do I get information?: You can reserve your shelter online, or call 920-448-3365 for more information.

20. Do you have grills available for the public to use?: We do not have any available in the park, but you are able to bring one with you. Make sure to use an orange "HOT COALS" container to dispose of any hot coals.

21. What new rides do you have?

Since 2011 we have added the following rides to the park:

2011 Zippin Pippin
2013 Sea Dragon
2016 Rockin’ Tug
2016 Bay Beast (no longer operating)
2017 Falling Star (no longer operating)
2018 Westbound Train
2019 100 foot Ferris Wheel
2023 Nebulaz (opening soon)
2023 Bay Beast
Bay Beach is hoping to bring back a beach to the park (including a pier and boardwalk)

22. What are the height and weight requirements for certain rides?

Kiddie Rides: Rider has to sit up on their own to ride, and no taller than 50 inches

Includes:
- Boats, Granny Bugs, Jeeps, Lady Bugs, Race Cars, Sky Fighters

Family Rides: Some height requirements required to ride with an adult and alone

Includes:
- Big Wheel (under 42 inches rides with an adult--no single riders)
- Bumper Cars (must be 48 inches to ride with adult, 54 inches to drive alone)
- Ferris Wheel (must be 36 inches to ride with adult, 48 inches to ride without an adult--no single riders)
- Helicopters (sit up on their own)
- Train and Merry-go-Round (all may ride with adult supervision)
- Rockin’ Tug (under 42 inches rides with an adult--no riders under the age of 2)
- Scrambler (under 42 inches must ride with an adult--no riders under the age of 2)
- Slide (under 48 inches must ride with an adult--no riders under the age of 2)
- Tilt-a-Whirl (under 46 inches must ride with an adult--no riders under the age of 2)

Thrill Rides: Height requirements to ride alone

Includes:
- Bay Beast (must be 44 inches to ride)
- NebulaZ (must be 42 inches to ride)
- Scat (must be 48 inches to ride)
- Sea Dragon (must be 48 inches to ride)
- Yo-Yo (must be 42 inches to ride--under 210 pounds)
- Zippin Pippin (must be 48 inches to ride)

23. What is your policy on Go-Pro Cameras on the rides?: You can use them at your own risk. We are not responsible for lost or stolen items.

24. What should I wear to go on rides?: All riders are required to have shirt, shoes, and pants at all times. The only exception is small infants being held on the Merry-go-Round and the Train, they do not need to have shoes on.

25. Do you have swimming areas available? A beach?: Currently we do not have any swimming areas at Bay Beach, but in the near future there is a beach coming. There are a few water parks a few miles away.

26. Where are your restrooms located?: Our main Pavilion has bathrooms with access from the South side, as well as from inside the building. We also have bathrooms located at Shelters 1 & 2 (East end of park), Shelters 6 & 7 (South end of the park near the Scat), and near the playground (West end of the park near the Zippin Pippin).

27. Do you have wheelchairs or strollers available for rent?: Unfortunately at this time we do not have either available for rent.

28. How old do you have to be to work at Bay Beach?

To work in the concession areas you have to be 14 or older.

To work on a ride, you have to be 18 or older.

You can apply at NeoGov

29. How do I purchase a brick or make a donation?: You can visit our Friends of Bay Beach site to make a donation or find information on memorial bricks.

30. I purchased a brick, have they been put in the Zippin Pippin Plaza yet?: We will organize an installation date to place all of the brick orders we receive. You will receive an email once it is installed.

31. Are the ponies still there?: We are sorry to say that after all these years, the ponies have retired as of the 2015 season and will no longer be at the park.

32. How late is hot food available?: We have a few areas that serve hot food: Bay Beach Grill, located near the Zippin Pippin; our Cafe (main Pavilion); and our outdoor concession stand. The Grill and Cafe are open until 7:00 pm, Concession stand is open until 8:00 pm. There are times when all areas may close early or stay open a little later, depending on weather and attendance that day.

33. Am I able to carry in food?: Yes, we have picnic tables available for families, these are on a first come basis. If you would like to purchase food, we have items available at concession stands as well.

34. Where do I go if I need First-Aid?: All of our rides have a walkie-talkie where they will call a Supervisor over to help; Supervisors are First-Aid and CPR certified. We also have band-aids and first aid supplies at all concession areas, ticket windows, and some rides. Ask an employee and they will help you with your needs.

35. Am I able to bring my dog to Bay Beach?: Bay Beach is a city owned park and unfortunately dogs, with the exception of service dogs, are not permitted in city parks. We are hoping sometime in the future we can make at least a section of the park dog friendly, but unfortunately we are not there yet.

36. Who do I contact if we have a customer service situation?: You can call our office number 920-448-3365 or email us at parkadmin@greenbaywi.gov and they will direct you to the correct person.

37. Can I purchase a t-shirt or souvenir item online?: Unfortunately, we do not have an online store at this time. Our gift shop is usually open 10:00 am - 7:00 pm, with some days closing earlier.

38. Do you have special events at Bay Beach?: Watch our Facebook page for updates on special events or you can look on our website under Special Events.

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Bay Beach Wildlife Sanctuary - Animals

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1. I Have an Injured Animal. What Do I Do?

Use all necessary safety precautions when approaching an injured animal. You can call Animal Care at the Observation Building at 920-391-3685 for assistance. You may also be able to call your local animal control officer.

Some animals may not need assistance. They may be eating or hunting.

If you have an injured animal in your possession:

Keep the animal secure in a box or carrier in a warm, dark, safe, place
Do not feed the animal
You may give it a small amount of water if necessary
Keep animal away from other animals, pets, and children
Bring it to the Observation Building as soon as possible. We are open daily at 8 am

2. When Can I See the Animals Up Close? May I Take a Picture of Me Holding One?: We have many opportunities to visit our animals up close: Critter Counter, programs, events and tours. Please check our calendar for upcoming events. Sorry, you cannot hold any of our animal ambassadors unless you are a trained volunteer or staff member of the Wildlife Sanctuary.

3. How Can I Help the Animals of the Wildlife Sanctuary?: We have many volunteer opportunities in our rehabilitation program (R-PAWS), animal care, and other departments of the Wildlife Sanctuary. Check out the Get Involved area of the website for lots more information. You can sponsor an animal through our Wildlife Champions program. You can also support the animals by gathering items from our Baby Animal Wish List, or our wish list on Amazon, and through our annual animal toy drive.

4. What Do I Do with a Baby Animal If I Am Close?

Keep the animal secure in a box or carrier in a warm, dark, safe, place
Try not to disturb the animal
Do not feed the animal
You may give it a small amount of water if necessary
Keep animal away from other animals, pets and children
Bring it to the Observation Building as soon as possible. We are open daily at 8:00 a.m.
How to Rescue Infant Birds (PDF)
How to Rescue Infant Mammals (PDF)

5. Will a Bird of Prey Attack My Pet Cat or Small Dog?: Depending on the type of bird, birds of prey may visualize a cat or small dog to be a rabbit or other prey item. If you are concerned about your cat or dog being harmed, it is best to go in the yard while your dog is outside and keep your cat inside.

6. How Can I Help Wildlife in My Yard?: Providing a place for shelter and a water source are important to attract wildlife to your backyard habitat. Depending on the species, you may want to provide certain feeders, food sources, and native plants.

7. Can I Fish at the Wildlife Sanctuary?: Find more information on fishing rules, etiquette and Manger lagoon on our Fishing page.

8. How Do I Raise a Baby Animal I Have Found?: Baby animals have specific dietary needs and require around-the-clock care. Please contact the Wildlife Sanctuary at (920) 391-3685 if you have an abandoned wild infant animal you have found. It is illegal to possess wildlife without a permit.

9. Who Can I Contact for More Information on the Animals of the Wildlife Sanctuary?: You can call Animal Care at the Observation Building at (920) 391-3685.

10. What Do the Birds of Prey Eat?: We keep the diet as close to a natural diet as possible; this includes feeding thawed, dead rats, chicks, and mice. The birds have specific dietary needs we monitor daily.

11. Where Do You Get Your Animals?: All of our animals at the Wildlife Sanctuary are injured in some way they cannot be released back into the wild. This includes wing injuries, head injuries, eye injuries, and imprinting. Some animals were brought to WLS and would not be able to be released back into the wild. Some animals are from other rehabilitation facilities.

12. Why Are Wild Animals in Cages?: The Wildlife Sanctuary receives many sick and injured wild animals. Our goal is to nurse them back to health and return them to wild. Sometimes permanently injured animals cannot survive on their own and we provide them a safe home. We can work with the animals living here to learn about their habitats and to help them survive in the wild. The Wildlife Sanctuary has the proper state and federal permits to cage and rehabilitate animals.

13. Are there any animal areas closed during normal operating open hours?: Yes, the Observation Building Resch Conservation Wing is closed on Tuesdays 8:00 a.m. until 2:00 p.m., and the Woodland Building large mammal exhibits—cougar, bobcat, fox, otter—are closed on Thursdays from 9:00 a.m. until 2:00 p.m. for weekly maintenance.

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Clerk

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1. Where do I pay a parking ticket?: You may pay a parking ticket at Room 300 on the third floor of City Hall or call 920-448-3431 or 920-448-3432, or visit the Pay a Citation webpage.

2. Where do I get a building permit?: Building Permits may be obtained at the Inspection Department on the sixth floor of City Hall or call 920-448-3300.

3. Where do I pay property taxes?

Beginning December 2019 the 1st installment or full payment of the 2019 tax bills will be collected in the City Clerk Treasurer's Office located at:

Green Bay City Hall
100 N Jefferson Street
Room 106
Green Bay, WI 54301

The 2nd installments that are due July 31 will be collected by the Brown County Treasurer's office located at:

Brown County Treasurer
305 E Walnut Street
Green Bay, WI 54301
Phone: 920-448-4074

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Community & Economic Development - Commercial Facade Grant Program

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1. What is the Commercial Facade Grant Program?: The purpose of the Commercial Façade Building Materials Grant Program is to enhance and revitalize the aesthetics of Green Bay’s commercial districts by providing a financial incentive for businesses to invest in their property. The Program aims to address deteriorating property conditions and encourage enhancements to the property as viewed from the public right of way as a means to generate economic development for Green Bay’s business districts. The amount of grant dollars awarded are determined on a case-by-case basis, depending on the amount of funds available and the project's overall impact.

2. Who is eligible for the program?: Eligible applicants of the Commercial Façade Grant Program include commercial property owners and business owners leasing space in a commercial property that contributes property tax or Payment In Lieu of Taxes (PILOT). A business owner who is leasing space must have a current lease and written approval from the property owner to participate in the Program. Applicants, property owners, and any business directly benefiting from the project cannot be delinquent on any current City charges, taxes, or assessments, or have defaulted on any previous City assistance. Please read the program's policies and procedures handbook for more information on eligibility.

3. What types of improvements are eligible?

The Commercial Façade Grant Program may reimburse costs for eligible projects that restore or enhance the facades of commercial properties. The minimum project cost is $15,000. Proposed building materials shall be especially durable, be of higher quality, and compliment the aesthetics of the surrounding neighborhood or district.

Eligible improvements include:

• Commercial windows and doors that allow for visibility both into the building and out to the street

• Restoration or preservation of historical or architecturally significant features

• Restoration of masonry, brick, wood, or glass

• New siding and masonry/brick

• Storefront redesign

• Murals or permanent art fixtures

• Exterior lighting

• Awnings

• Unique, high-quality signs (must be a minor component of a larger overall façade enhancement project)

• Patio features such as fencing, wall lighting, canopies, and pavers

• Design fees for hired architect (project must be implemented)

• Green façade treatment that is permanent and fixed to the building

4. What improvements are not eligible?: Ineligible projects include roof improvements that are not “part of the façade” (i.e. do not face the public way; the portion of mansard roofs, for example, facing street frontage are eligible), parking lots, landscaping, non-permanent fixtures, security systems, personal property, interior window coverings, equipment, business advertisement, any improvements not visible from the public right-of-way or public vantage point (with the exception of patios), and any improvements deemed to be inconsistent with adopted City Plans or Policies. Materials shall not diminish the integrity of buildings or districts eligible for Local, State or National Register of Historic Places. Potential applicants should consult with City staff before applying to confirm project eligibility.

5. Are there design guidelines I must follow?: All projects must be reviewed and receive approval by the Design Review Team and the Redevelopment Authority prior to allocation of any funds. Proposed building materials shall be especially durable, be of higher quality, and compliment the aesthetics of the surrounding neighborhood or district. Materials shall not diminish the integrity of buildings or districts eligible for Local, State or National Register of Historic Places. Please consult with City staff to determine your building's eligibility status for historic listing.

6. What other requirements are there?

All properties being considered for the Commercial Façade Grant Program must have an environmental review conducted by City staff to ensure that the proposed project does not negatively impact the surrounding environment and that the property site itself is safe for development. Every project must follow the National Environmental Protection Act (NEPA). Flood insurance must be maintained in perpetuity for properties located within the 100-year floodplain.

Projects may not begin until after a grant agreement is executed between the City and the project participant. No work/improvements conducted prior to the execution of the agreement (including materials ordered, preparation work, etc.) will be eligible for reimbursement. Projects must begin within 3 months of the grant award and be completed within 18 months after the project start date, subject to the grant agreement. Longer timelines may be considered depending on the size and scope of the proposed project. Requests to extend an approved timeline must be requested in writing to City staff. The request must include a revised timeline and explanation for delays. Please read the program's policies and procedures handbook for more information on program requirements.

7. What is the application process?

The application process is as follows:

Meet with the City's Design Specialist to discuss your project, review your preliminary designs and discuss timelines.
Finalize project plans and obtain cost estimates for each eligible building material and labor.
Submit a completed Facade Grant application (PDF) to the Community & Economic Development Department at 100 N Jefferson Street, Room 608, Green Bay, WI 54301 or email it to the City's Design Specialist.
The Design Review Team will score the application and provide a recommendation to the City's Development Director for final approval.

8. Who should I contact for more information?: Contact the Community & Economic Development Department for more information:
100 N Jefferson Street
Room 608
Green Bay, WI 54301
Phone: 920 448 3400

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Community & Economic Development - Electrical

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1. When is an electrical permit required?: Any electrical work in conjunction with a building permit requires an electrical permit. Where no building permit has been issued, and more than three outlets (receptacles, lights, switches, etc.) are added, an electrical permit is also required. (This usually excludes minor repairs.)

2. Can I do the wiring myself or do I need to hire a contractor?: The owner of an existing single-family dwelling where they reside may obtain an electrical permit for wiring in that dwelling. New residences, work on electrical services, and all other wiring in the City must be done by an electrical contractor licensed in Green Bay. If you are hiring a licensed electrical contractor to do the wiring, they will submit the electrical permit. (There is no need for you to meet with an electrical inspector in City Hall.)

3. How do I obtain an electrical permit?

If you intend to do the wiring yourself, you must meet with one of the electrical inspectors in our office. A helpful suggestion would be to call 920-448-3300 prior to coming to confirm the inspector will be in the office when you arrive. Please bring a floor plan with you to the Inspection Office showing the locations of all receptacles, lights, switches, etc. that you intend to install.

The inspector will then ask you some basic wiring questions to determine if you are knowledgeable about that wiring, such as:

What type of wire are you using?
What is the size of the wire?
What size overcurrent device will protect the wire?
How will you ground the device or equipment?
If ground fault protection required?

If you can answer these basic wiring questions and/or others, the inspector can issue an electrical permit to you.

4. What is the fee for an electrical permit?: It depends upon the work being done, but in most cases it is $50 for a residential project and $70 for a commercial project.

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Community & Economic Development - Floodplain

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1. What are the standards for constructing in a floodplain?

The standards for constructing in a floodplain can be reviewed in the following:

2. What are the requirements for existing structures within the floodplain?

The requirements for existing structures within the floodplain can be viewed in the following:

3. What can be done if a floodplain map may have an error or be to be modified?: If a map has an error or needs to be modified, contact a FEMA representative.

4. What changes will we see on the new Flood Insurance Rate Map (FIRM)?

Some buildings, for the first time, may be included in the high-risk area, known as the Special Flood Hazard Area (SFHA).

If, based on the new maps, the building is in the SFHA (flood zones beginning with “A”, “AE”, “V,” or “VE”) and is mortgaged through a federally regulated and insured lender, the property owner will be required to carry flood insurance after the new maps go into effect.
Some buildings will be shown in the new maps as being in a different high-risk zone (e.g., from Zone AE to Zone VE) or may have their Base Flood Elevation (BFE) increase or decrease.
Premiums are generally higher in areas that are at greater risk of flooding than in those at moderate or minimal risk of flooding. Therefore, changes in the BFE will affect flood insurance rates.

However, some buildings may be removed from the mapped SFHA.

If the building is currently mapped in an SFHA, but on the new FIRM it is mapped into a moderate-to-low-risk flood area, flood insurance is no longer federally required.
However, the mortgage holder/lender may still require flood insurance.
Homeowners and renters, at their discretion, may maintain flood insurance at the lower rates offered for buildings outside the SFHA.

5. Will I have to buy flood insurance?: Flood insurance rates are determined by the current effective FIRMs. If, according to the new maps, your property is located in an SFHA and is mortgaged through a federally regulated and insured lender, you are required to purchase flood insurance. The new maps became effective on May 9, 2023. However, flooding can happen wherever it rains, which means purchasing flood insurance is a good idea even for property owners in low-risk areas.

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Community & Economic Development - Future Plans

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1. What is the City’s overall plan for future economic social and physical development?: View the City of Green Bay Smart Growth 2022 Comprehensive Plan.

2. What specific plans for my neighborhood, commercial corridor, and other sub-areas exist?

View the following pages to learn about the city's plans:

3. What are the plans for future streets, parks, parkways, and residential areas?

The following maps and plans are used to plan out Green Bay's future:

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Community & Economic Development - Inspection

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1. Do you have guidelines for installing a: Deck, Driveway, Fence, Garage, Shed?: Guidelines and permit applications can be found in the Permits & Development Services section of the Community & Economic Development Department.

2. How do I schedule an inspection?

All requests for the following types of inspections are to be scheduled using our online Inspection Request Form or by calling 920-448-3300 during business hours. A project number is required when scheduling an inspection.

Erosion Control pre-con meetings
Building
Electrical
HVAC
Plumbing

3. How do I enter a complaint about a residence?: Call 920-448-3300 to enter an anonymous complaint.

4. When is a plumbing permit required?: A plumbing permit is required whenever the plumbing drain, waste, vent, or water supply systems are altered. Examples include relocation of a plumbing fixture, installation of a new water heater or dishwasher.

5. Who can obtain a plumbing permit?: Any licensed plumbing contractor or homeowner who owns and occupies a single-family dwelling can obtain a plumbing permit.

6. I’m new to Green Bay and want to build a home. What should I do?: The City cannot recommend a builder but can offer you a link to the Brown County Home Builders Association and the Realtors Association of Northeast Wisconsin.

7. Who do I call for defects in my home?: If you are a renter, call your landlord and inform them of the problem. If the problem persists, you may contact our office or file a report.

8. I want to build a shed. What information do I need to know?: Guidelines and permit application can be found in the Permits & Development Services section of Community & Economic Development Department.

9. How much does a permit cost?: Permit costs vary by construction type. The fee schedule (PDF) should give you a guide as to how much you need for each project/phase of construction.

10. Do I need a permit for a shed, fence, or swimming pool?: Yes, you need a permit for all of these. There are requirements you have to follow for location and setback. Call the Inspection Department at 920-448-3300 for more specific information.

11. Are temporary round top shelters or metal carports allowed for storage?: No. Round top shelters or portable structures enclosed by walls of fabric or plastic film, AND metal carports are prohibited in residential districts of the City of Green Bay per Section 13-615, Green Bay Zoning Code.

12. Do I need a permit for roofing or siding?: Yes, but only on a 3 or more unit building or within a historic residential area. See the fee schedule (PDF) for costs.

13. Do I need a permit for a fire pit?: No, but there are rules regarding fire pits. Read the fire pit guidelines (PDF).

14. Do I need a building permit for interior remodeling?: Generally, no. If you are replacing kitchen cabinets, for example, you do not need a permit. However, if you are doing remodeling that requires new plumbing, heating, or electrical work, you will need a permit. Call the Inspection Department at 920-448-3300 for more specific information.

15. After taking out a permit, when do I call for inspection?: Your inspector will inform you when you take out the permit when they should be called to make the inspection(s). Please call 920-448-3300 to schedule.

16. My neighbor’s grass is too long and full of weeds. What can I do?: The Operations Division of Public Works handles these concerns. Fill out an online report or call 920-448-3535 to let us know of your concern.

17. My neighbor put out their garbage, and pickup isn’t until tomorrow. What can I do?: The Operations Division of Public Works handles these concerns. Fill out an online report or call 920-448-3535 to let us know of your concern.

18. My garbage wasn’t picked up today. What can I do?: The Operations Division of Public Works handles these concerns. Fill out an online report or call 920-448-3535 to let us know of your concerns.

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Community & Economic Development - Land Divisions

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1. When must a division of land be reviewed by the City?: Any division of land within the incorporated area of the City or its extraterritorial platting jurisdiction which results in a land division as defined by this ordinance shall be surveyed and a Certified Survey Map (CSM) or Plat of such division approved and recorded as required by the State Statutes and this ordinance. View the ordinance (PDF).

2. How can I divide this lot?

Whether an existing lot or parcel can be divided depends on several factors including:

Compliance with the Official Map (PDF)
Compliance with the Subdivision and Platting Code (PDF)
Compliance with the Zoning Code and Zoning Map
Can city streets be extended

3. Who can prepare a Certified Survey Map, Subdivision Plat, or other dividing instruments?: Only a licensed and professional surveyor can prepare a certified survey map, subdivision plat, or other dividing instruments.

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Community & Economic Development - Neighborhoods

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1. How do I purchase a tax-foreclosed property?: To purchase a tax-foreclosed property, call the Brown County Treasurer’s Office at 920-448-4074.

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Community & Economic Development - Plumbing

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1. Does the City of Green Bay still require Clearwater Inspections for Sale of Property?

No. Per new State Statute requirements, SS 706.22, the City of Green Bay can no longer require Clearwater inspections for the sale of property.

A homeowner can voluntarily request a Clearwater inspection, but will need to submit the request for the inspection in writing. The City will issue orders on any Code Violations found as part of the inspection. All typical fees will apply.

2. How can I hook up to the mini-storm?: If it is available, hook up can be done at any time by a licensed contractor. If it is not available, then you will have to request that it be installed in front of your property. You can request this through your Alderperson, or call the Engineering Department at 920-448-3100.

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Community & Economic Development - Site Plan

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1. What is a site plan?

Is a graphical representation of a proposed development that depicts building footprints, property lines, parking, green space fencing, dumpsters, etc. Plans are to be legible and drawn to an engineer’s scale. Site plan review is the process of reviewing documents and drawings required by the zoning ordinance to ensure that a proposed land use or activity meets zoning ordinance standards as well as state and federal statutes.

A site plan includes existing and proposed man-made features, as well as natural site characteristics. A site plan is required when improvements are to be done on a site that include earth filling, paving or building construction.

2. How do I submit a site plan?: To learn about how to submit a site plan, view the site plan information guide (PDF).

3. Can I apply for a variance?

A site plan and/or a building plan is submitted for review to the Community and Economic Development Department. After a plan review, the staff will discuss options to meet the ordinance. If a hardship can be demonstrated, the applicant may apply to the Board of Appeals for a variance or relief from the applicable ordinance. Please call the staff at 920-448-3400 for further details and assistance.

Board of Appeals Variance Application (PDF)

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Community & Economic Development - Zoning

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1. What is the zoning of a property?: View the interactive parcel map to learn about the zoning of a property. You can search or zoom to parcel and use interactive layers in the top-left corner tool bar. You can also search zoning code use tables found in each district section and those with a “P” are permitted and those contain a “C” are required to obtain a Conditional Use Permit.

2. What is the process to rezoning a property?

The process may take anywhere from 6 to 8 weeks to complete. The following takes place during the process:

Verify the potential zoning options by reviewing the Zoning Code and zoning map.
- Use tables are found in each district section and those with a “P” are permitted and those contain a “C” are required to obtain a Conditional Use Permit. Identify current district and the desired districted to be rezoned. If questions arise, please contact staff for assistance at 920-448-3400.
To apply, complete Request for City Action application (PDF) and include the required fee made payable to the City of Green Bay and any supporting documentation.
Planning staff will notice property owners within 100 feet, the Alderperson and the affected neighborhood association of the Plan Commission meeting at which the applicant should attend.
A Public Hearing will be held and the staff will provide a report and recommendation at which time the Plan Commission will make a recommendation to the Common Council.
The Common Council will review the request as part of the Report to Council and a resolution may be prepared for a first reading of the ordinance.
A final reading would be conducted at the next available Council meeting.

3. What is the process to obtaining a Conditional Use Permit (CUP)?

The process may take anywhere from 6 to 8 weeks to complete and includes the following:

Verify the potential of a CUP by checking the Zoning Code.
Use tables found in each district section and those with a “C” are required to obtain a Conditional Use Permit.
To apply, complete the Request for City Action application (PDF) and include a required fee made payable to the City of Green Bay and any supporting documentation such as maps, operating plans support from surrounding neighbors.
Planning staff will notice property owners within 100’, the Alderperson and the affected neighborhood association of the Plan Commission meeting at which the applicant should attend.
A Public Hearing will be held and the staff will provide a report and recommendation at which time the Plan Commission will make a recommendation to the Common Council.
The Common Council will review the request as part of the Report to Council and a resolution may be prepared for adoption at the same time.

4. What is a Planned Unit Development (PUD)?

A Planned Unit Development (PUD) is a type of building development and also a regulatory process. As a building development, it is a designed grouping of both varied and compatible land uses, such as housing, recreation, commercial centers, and industrial parks, all within one contained development or subdivision. A Planned Unit Development (PUD) as a regulatory process is a means of land regulation which promotes large scale, unified land development by means of mid-range, realistic programs in chase of physically curable, social and economic deficiencies in land and city-scapes. Where appropriate, this development control promotes:

A mixture of both land uses and dwelling types with at least one of the land uses being regional in nature
The clustering of residential land uses providing public and common open space
Increased administrative discretion to a local professional planning staff while setting aside present land use regulations and rigid plat approval processes
The enhancement of the bargaining process between the developer and government municipalities which in turn strengthens the municipality’s site plan review and control over development for potentially increased profits due to land efficiency, multiple land uses, and increased densities

For details about PUD requirements, see the following: Article XX - Planned Unit Development Standards - Code of Ordinances

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E-Cycling

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1. What is E-Cycle Wisconsin?: In October 2009, Governor Jim Doyle signed Wisconsin Act 50 into law. The purpose of this law is to create a program for the collection and proper recycling of certain electronic devices. The law also prohibits certain electronics from being disposed in landfills or incinerators.

2. Why do we need to recycle electronics in Wisconsin?

Electronics, including computers, computer peripherals, televisions, cell phones, printers and other electronics contain many known harmful materials such as lead, mercury, chromium and many others. When improperly disposed, these hazardous materials can leach into the surrounding environment and affect both human health as well as the surrounding ecosystem. Improper disposal may also expose waste management workers to additional risk.

Also, proper recycling of electronics ensures the reuse of as many materials as possible. This reduces the environmental impact of consumer electronics as well as lowers the economic costs for the manufacturer.

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Employee Benefits

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1. Who should I contact if I have a question about my medical plan or in-network providers?: You should call UMR at 1-800-826-9781.

2. Who should I contact if I have a question about my dental plan or in-network providers?: Depending on which dental carrier you are enrolled with, you should call Humana at 1-800-233-4013 or Dental Associates at 920-431-0345.

3. How do I request a new medical, prescription, or dental card?

If you need to request a new card because it was lost, stolen, or never received, please contact the appropriate vendor below. New cards will arrive within approximately 7 to 10 business days.

Dental Associates Phone: 920-431-0345
Humana Dental Phone: 1-800-233-4013 | Learn how to view/print your Humana Dental card online (PDF)
UMR (Medical/Prescription Cards) Phone: 1-800-826-9781

4. What should I do if I need to add or remove a dependent from my insurance coverage?

If you need to make changes to your insurance due to a qualifying event, please call Human Resources at 920-448-3023. You must complete new enrollment forms reflecting the changes to your insurance coverage within 30 days of the qualifying event. The insurance carriers cannot authorize changes to your insurance; all changes must be made by the Human Resources Department.

Qualifying events include (not an all inclusive list):

Adding a newborn baby or adopted child.
Adding a spouse due to marriage.
Removing a spouse and/or children due to divorce.
Removing a child who reaches the limit age or is no longer eligible.
Removing a spouse who reaches age 65.
Loss of health and/or dental coverage.

Please note the following time limits:

For a child to be enrolled, you must submit the enrollment form to Human Resources within 30 days of the birth or adoption date.
For a spouse to be enrolled, you must submit the enrollment form to Human Resources within 31 days of the date of marriage.

5. When can I change my benefits?: Employees may change or add benefits during open enrollment for the next plan year, which occurs in Fall. Employees may change or add benefits if there is a qualifying event (marriage, divorce, birth, adoption, etc.).

6. What is the age limit that dependents can be on my health and/or dental insurance plan?: Dependents may be on a parent/guardian’s health and/or dental insurance plan up to the end of the month in which the dependent turns age 26 regardless of the dependent's marital status, school status, or cost of other health insurance premiums. Please call Human Resources at 920-448-3023 when your dependent is nearing age 26 if they are currently on the City’s health and/or dental insurance plan.

7. Who should I contact to schedule my Health Risk Assessment (HRA)?: If you need to schedule your HRA or have questions regarding your HRA, please call Bellin Health at 920-433-7883.

8. How can I enroll or make changes to my Deferred Compensation Plan?

Changes to deferred compensation plans may be made at any time throughout the year.

Wisconsin Deferred Compensation (WDC): To enroll or make contribution changes, contact WDC directly by phone at 1-877-457-9327, email, or through their website. WDC will notify Human Resources on a monthly basis and the change will take place on your next paycheck. WDC Plan Representatives are available via telephone to assist you between 7 a.m. and 7 p.m. Monday through Friday. You may access an automated voice response telephone system by calling their phone number on a touch-tone telephone (this system is available seven days a week, 24-hours a day).
ICMA Deferred Compensation: To enroll or make contribution changes, complete the Enrollment Form or Contribution Change Form and turn into Human Resources. Forms are also available in the Human Resources Office.

9. What reasons do I need to apply for Family and Medical Leave Act (FMLA)?: If you have been or will be absent for 3 or more days for family care taking, medical leave, or military leave, you must apply for FMLA. You will need to stop into the HR office or call Human Resources at 920-448-3013 to request the FMLA forms.

10. What do I need to do if I am retiring from the City of Green Bay?

If you are a City of Green Bay employee and are planning on retiring in the near future, please reach out to both of the following contacts:

Wisconsin Retirement System at 877-533-5020 to request retirement benefit estimates approximately 6 to 12 months before your retirement. WRS can accept your retirement applications up to 90-days before the date you terminate employment.
Jill Christensen (Benefits Specialist) at 920-448-3023 to arrange an appointment to discuss your options and any questions that you may have regarding your retirement. Please contact her at least 1 month prior to your retirement date. Spouses are welcome to attend.

View the City’s Retirement page for more information.

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Face Coverings Ordinance - For Businesses & Public Places

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1. I’m a business owner or a manager, what do I do if I have a customer without a mask on?

It’s always important to practice good customer service. Work with your employees ahead of time to train them on listening carefully to customers’ concerns, and on de-escalation and conflict resolution techniques. Approach the customer and ask them to put on a mask (a face covering will do, see above) while inside your business. Tell the customer it’s a State requirement. If you have the ability to provide masks, then offer a mask. This mask can be free or for purchase.

It’s helpful to put up signs telling customers that wearing a mask is now required in Wisconsin. Updating your web presence would also be helpful.

2. What if a customer says, “I have a medical condition, and I can’t wear a mask.”: Take that person at their word. No further action is needed.

3. What if the customer refuses to put on a mask or refuses to leave?

Again, working with employees ahead of time is important, and education is really important as well as good listening and de-escalation techniques. Tell the person they are violating the State order by being inside your business without a mask. If need be, use your discretion and call the Green Bay Police using the non-emergency 920-448-3200 number.

Interactions with customers who refuse to wear masks are similar to those interactions with customers who don’t wear a shirt or shoes, or who are intoxicated, disruptive, and the like.

4. What happens to the customer after the police arrive?: Once the police arrive, calmly convey what happened to the officer and wait for further instructions from the officer. The officer will use their discretion to determine the next steps for the customer. This is now out of the hands of the business owner and the employee.

5. I have an office, where I don’t receive any customers, do my employees have to wear a mask while they’re working?: Under the State order, all individuals in your office are required to wear masks while they’re working if they are in the same room or enclosed space as other individuals outside of their household or living unit.

6. Do I need to supply my employees with masks?: The ordinance does not mandate that employers supply employees with masks. It would be a nice gesture, however.

7. I’m a business owner and I don’t want to comply with the mask mandate. What’s going to happen to me?: If you have a license from the City of Green Bay, the condition of your license is that you obey all of the laws, not just those pertaining to the license. Any business that violates the ordinance may be subject to administrative action for any licenses issued by the City of Green Bay.

8. What are some best practices to help my business during this time?

Have masks available to give out or for sale at your business.
If you have to-go, delivery, curbside pick-up, or other no-contact options, be sure to share that with your customers, if they prefer not to wear a mask.
Need more room? Want some outdoor space? Apply for a Temporary Use Permit here: https://greenbaywi.gov/temporary-use
Ask all patrons to wear a mask to comply with this ordinance. If someone is not wearing a mask and tells you they are not wearing a mask based on a medical condition, the ordinance states that this is acceptable, and you should not ask for proof.
Need a sign? Download this "Face Coverings Required" sign.

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Face Coverings Ordinance - Out and About

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1. I’m going for a bike ride, a picnic, or a run outside in a public place. Do I need a mask?: Our summers are short and we are a community that values the outdoors. So, if you’re going to be outside, whether engaged in leisure activity like picnicking or in exercise like bike riding, masks aren’t required, but encouraged.

2. What happens in a ride share, taxi or public transit?: All vehicles are “enclosed spaces” under the State mask order. If you’re in a taxi, ride-share service vehicle or using any form of public transportation, you, the driver and any other passengers will wear masks for the duration of the ride.

3. How can I eat in a restaurant or coffee shop with a mask on?: People in a restaurant, coffee shop, bar and the like, must wear a mask as they wait for their table. Once at the table, people may take off the mask and consume their food and drinks freely. If the restaurant patron gets up from the table, then that person should put their mask back on.

4. I saw someone without a mask in a grocery store. Should I call the police?

The goal of the ordinance is for persons in Green Bay to wear a mask inside public places.

Also, the person you see may have a medical condition which prevents them from wearing a mask, but you wouldn’t know that. We need to be kind and supportive neighbors in this very difficult and challenging time. The best way to be supportive and kind is to leave the enforcement of the ordinance to the police.

5. Will the police arrest me if I don’t have a mask on?

Green Bay law enforcement needs everyone’s assistance as we navigate the current health emergency. The City encourages everyone to wear masks, in accordance with Governor Evers’ mandate. Law enforcement will refer all calls about the mask mandate to the Brown County Health Department. Then Brown County Health will follow up on complaints and contact law enforcement, if needed.

Brown County Public Health and Green Bay Police officers will first educate people about the importance of wearing a mask, and the need to comply with the Governor’s mandate. We stress that local businesses and non-profits remain proactive in training employees and educating customers. Our community goal is 100% compliance.

The City stresses education around the mask mandate, and wants to assure the community that law enforcement will always respond, if called upon. If there is an issue, Green Bay Police Department officers will work with the Brown County Health Department to take enforcement action. A person may receive a civil forfeiture of up to $200, plus court costs. If the person engages in other unlawful conduct, then more serious consequences may follow.

6. I’m having a private party in a rented public space. Do my guests need to wear masks?

Yes. If the party is being held in a space that is not a private residence, and any of the guests are not members of the same household or living unit, the State mask order applies, and everyone needs to wear masks. You and your guests should follow the same rules as restaurants:

Eating/drinking—no need to wear a mask
Up from the table—wear a mask

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Face Coverings Ordinance - The Basics

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1. Why do we have a mask ordinance?: Wearing masks will slow the spread of the novel coronavirus, COVID-19. www.cdc.gov/media/releases/2020/p0714-americans-to-wear-masks.html. This disease is spread through little drops from the mouth, nose and lungs, passed from an infected person to others. Cloth masks and non-surgical grade disposable masks help prevent the person wearing the mask from spreading COVID-19 to others. Slowing the spread will save lives and reduce the burden on our health care system. Wearing a mask is easy and the least restrictive way we can get back on track.

2. What is a mask?: A mask is any face covering that fully covers the wearer’s mouth and nose. This can be made of cloth and can be securely tied to the ears or around the head, so that it doesn’t slip.

3. Do face shields count as masks?: No. Under the State order, face shields are not acceptable face coverings.

4. Who has to wear a mask?

All persons

in the State of Wisconsin,
over 5 years old,
while indoors or in an enclosed space, and
when other people are present in that space

5. Where do I need to wear a mask?

Every person must wear a mask whenever these two things are true:

They are indoors or in an enclosed space, other than a private residence, and
When there are other people present, who aren’t in that person’s household.

This includes but is not limited to: restaurants, stores, barber shops, salons, public buildings such as schools, government buildings and museums, gyms, hallways, lobbies, and offices.

6. Who doesn’t have to wear a mask?

People who have trouble breathing.
People who are unconscious or incapacitated.
People who are unable to remove their mask without assistance.
People with who shouldn’t wear a face covering due to medical conditions, mental health conditions, intellectual or developmental disabilities or other sensory sensitivities.
People communicating with those who are deaf or hard of hearing.
People who are sleeping.
People who are swimming or on duty as a lifeguard.
People who can’t wear a face covering while working because it would create a risk to them, as determined by government safety guidelines.
People who are receiving services that require the temporary removal of the face covering, such as dental services.
People who are eating or drinking.
People speaking to an audience or performing may remove their mask. Speakers must socially distance (staying six feet away) from other performers as well as listeners.
Masks are also not required:
- Whenever federal or state law or regulations prohibit wearing a face covering.
- When it’s necessary to evaluate or verify a person’s identity.

7. What happens if I have a medical condition, mental health condition or disability that prevents me from wearing a mask? Do I need to show proof?: You do not need to show proof to an employee, business owner or manager in order to be exempted from wearing a mask.

8. Can I donate masks?: Yes! We are looking for volunteers to help make face masks or coverings of any kind for community members in need based on the new ordinance that became effective on Monday, July 27, 2020. Volunteers are asked to contact Eric Sponholtz at 920-600-0188 to coordinate the drop-off of completed materials at the Volunteer Center, as the center is currently open by appointment only.

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Fire

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1. What number should I call if I need the Fire Department?

For any emergency, you should dial 911. This will connect you with the Brown County Public Safety Communications Dispatch Center. They will determine the proper agency and type of equipment that needs to respond to your situation. Be prepared to answer the call taker's questions about your location and what type of problem you're having.

For a non-emergency situation call 920-448-3200. If your question is for a fire department administrator, view the Fire Department category in our Staff Directory. Please note that fire department administrative numbers are only answered Monday through Friday, from 8 a.m. through 4:30 p.m.

2. I called for an ambulance, why did the fire truck respond?

In the City of Green Bay and the Village of Allouez, the ambulances (rescue squads) are part of the fire department. Only five of Green Bay Metro's eight stations have an ambulance. All fire engines are equipped with oxygen, defibrillators, and medical supplies; the firefighters are trained to deliver emergency medical care prior to the arrival of the ambulance (nearly all firefighters on GBMFD are paramedics or Emergency Medical Technicians).

Many times the engines arrive minutes before the ambulance. The firefighters also assist the paramedics in lifting and moving patients from the basement or second story of the home to the ambulance.

3. I'd like to become a Green Bay firefighter, what do I need to do?: Firefighter recruitment is handled by the City of Green Bay's Human Resources Department. The annual recruitment process usually begins in the Fall, with the advertisement for firefighters in local papers, trade journals, and on the City's website. See the Employment Information site for details.

4. How can I get a burning permit?: Green Bay's Municipal Code strictly prohibits open burning of any kind. To dispose of rubbish, building materials, or garden materials, visit the Department of Public Works page. Any person found responsible for open burning will be issued a municipal court citation.

5. Why are fire hydrants painted different colors?: Fire hydrants are color-coded to provide information to the firefighters. The color represents the size of the water main, which determines the amount of water that flows from the hydrant.

6. Who takes care of the fire hydrants?: Fire hydrants are installed and maintained by the Green Bay Water Utility. Water customers pay a "Public Fire Protection" charge on their quarterly water bills. This money is not available to the fire department or used to pay for any service provided by the fire department. It is collected and used by the Water Utility to pay for the installation and maintenance of fire hydrants, as well as the water that is used to control fires in our community.

7. Why does the fire department inspect buildings?

The fire department inspects buildings to ensure they remain free from hazards that may endanger the occupants. The inspections are required by Wisconsin Statutes and Administrative Codes. Most buildings are inspected twice a year.

The inspections are performed by both the firefighters working in the fire stations and fire prevention officers, who have special training in building construction, fire detection and alarm systems, and fire suppression systems.

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Fire - Fireworks Safety

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1. What are the laws in Green Bay for lighting off fireworks?: If it leaves the ground or explodes and goes boom, it is not allowed in Green Bay without a permit. Sparklers, snakes, spark fountains, and smoke bombs are permitted. Bottle rockets, mortars, and firecrackers are examples of fireworks that require a permit (DOC).

2. What are the fireworks permit requirements for the City of Green Bay?

The plain and simple answer is that if you are not a professional fireworks company then it will be extremely difficult to obtain a permit. Access the permit application (DOC). The other guidelines may apply:

You must have a five million dollar umbrella insurance policy.
You must have a site plan which details what you will be lighting off and the appropriate National Fire Protection Association recommended distances.
You must have an Alcohol Tobacco and Firearms "Notice of Clearance".

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Forestry

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1. When is planting season?: Planting season is April through May and October through November (after frost).

2. When is pruning season?: Pruning season is throughout the year except during planting months.

3. When is tree cutting season?: Tree cutting season begins December through June.

4. When are stumps removed?: Below ground stump removals are typically done from June through November.

5. If we remove a stump, do we reseed?: Yes, we do reseed, usually within 2 days.

6. If we prune or cut down a tree, do we pick up the mess?: Yes, we pick up the mess usually within a day.

7. Can people prune their City tree if branches are hanging low?: If the tree is hitting you or your vehicle, a small branch can be pruned by the homeowner with a hand saw or hand pruner to remove the branch. Using chainsaws, ladders, power pole pruners and climbing up into the tree is prohibited.

8. If so, what criteria do we allow home owners to prune their City tree?: All basal sprouts can be pruned by the homeowner. Small low branches that are touching you as you walk under them or branches that are touching a vehicle can be pruned by the homeowner with a hand saw or hand pruner to remove the branch. Using chainsaws, ladders, power pole pruners and climbing up into the tree is prohibited.

9. Can people prune trees all year?: Trees can be pruned throughout the year except for Oak and Elm trees. Oak and Elm have a pruning ban from March 15 to October 15 as to prevent the spread of disease.

10. When can oak and elm trees be pruned?: Oak and elm trees can be pruned October 16 through March 14.

11. Can people cut down an oak tree during the pruning ban?: If an oak tree is cut down during the pruning ban, they need to treat the cut surface with tree paint.

12. Who prunes trees in an alley?: Alleys are private vegetation. The City is not responsible for maintaining the alley. Under City ordinances, you are responsible for keeping your tree/shrubs from growing into areas used by the public.

13. Who do I call about branches hanging into the utility lines along the streets or alleys?: Utility Line Clearance is provided by WPS through Asplundh Tree Expert Company. Please contact WPS at 1-800-450-7260.

14. What do people do with the Ash trees?: If a tree is small, (you can put your arms around it), an owner can treat/save the tree. There is an insecticide that can be picked up from a garden center like Home Depot to treat Emerald Ash Borer. A bigger tree can be saved by a treatment from a certified arborist. If a homeowner would cut down their private Ash tree, the wood can be put to the curb and Department of Public Works would pick it up.

15. If we take down a City tree, can the homeowner request the wood?: The homeowner can have the wood except if it's an Ash tree. To deter the spread of Emerald Ash Borer, the wood should not be transported to other areas.

16. If a limb is dangling or down, does the Forester need to be notified right away?: If the limb is not blocking the road and a firetruck can get through, it is not considered an emergency. These can be on a service request log and can be answered as soon as the Forestry crews can get to them. If the limb is considered a safety issue, the Forestry crew will address it accordingly.

17. When will the Forester reply to service requests from citizens?: The foresters will respond to requests by emergency storm damage requests first, City owned tree requests second and private tree questions third. The forester will look at the service request by evaluating the tree and putting a door hanger on the residence's door with instructions or a treatment plan. The forester will call the service requester back if needed and will try to answer most requests within two weeks.

18. A citizen would like their driveway widened. What procedure is needed to have a tree removed?: A citizen would need a curb cut permit from the Department of Public Works; the forester would have to evaluate the tree that is being requested to be removed, the citizen may have to pay for the value of the tree that is removed.

19. What do I do if a neighbor’s tree is infringing on my property?: There is no ordinance that states you can cut your neighbor's tree. We advise both parties to agree upon a solution.

20. What if my neighbor’s tree is dead and I'm worried that it will fall on my house?: The Forestry Division may (by City Ordinance) condemn a private property tree if it is diseased, infested, or threatens the Public Right-of-Way (street) or Park. Private property concerns between neighbors are a civil matter. The Forestry Division suggests neighbors contact each other and work together towards a solution. If no solution can be reached, you may wish to contact an attorney.

21. What happens when the sidewalk is lifting because of the tree roots?: Tree roots heaving sidewalks is evaluated by the Department of Public Works Engineering Division. Please contact Engineering at the Public Works phone number 920-448-3100.

22. What happens when the tree is causing problems with the sewer?: Normally the pipe has to be replaced. This is usually caused from a cracked pipe that the tree roots grow into. The homeowner contracts a pipe replacement contractor. The contractor will identify the location of the pipe and call the Forestry Department to determine if the scheduled work will constitute a safety hazard for the contracted work. Forestry will work with the contractor to remove the tree if necessary.

23. Who do I call about picking up my brush pile?: Brush pile pick up is provided by the Department of Public Works Operations Division. Please contact Operation at 920-448-3535.

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Human Resources

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1. How do I apply for a job?: The City of Green Bay accepts online applications submitted through our job opportunities page. Paper applications are not accepted.
Job Opportunities

2. What does the Patrol Officer recruitment process entail?: Thank you for your interest in serving our community by becoming a Patrol Officer with the Green Bay Police Department! Please visit the Police Department website to learn about the recruitment process.
Patrol Officer Recruitment

3. What does the Fire Fighter recruitment process entail?: Thank you for your interest in serving our community by becoming a Fire Fighter with the Green Bay Metro Fire Department! Please visit the Fire Department website to learn about the recruitment process.
Fire Fighter Recruitment

4. Can I be notified when a particular job opens?: Yes, you may fill out a job interest card for one or several job categories that you are interested in. When we post a job in that category, you will be notified immediately via email of the vacancy.
Job Interest Card

5. Who should I contact if I am having difficulty submitting my online application?: If you are experiencing technical difficulties while using the City's online application system, you may contact Government Jobs Applicant Support at 855-524-5627 (M-F 8:00 a.m.-7:00 p.m. CST). You may leave a voicemail at any time and will receive a return phone call during normal business hours.

6. After my online application has been submitted, how will I know if I am being considered for the job?: All applicants will be notified of their status in the hiring process via email.

7. What if the job I am looking for is no longer posted?: If the job is no longer posted, the job has been closed and/or filled and we are no longer accepting applications.

8. How long does my job application remain active?: Applications submitted for open jobs are only active for those particular jobs. Once a job is filled and the job posting is closed online, your application becomes inactive. You must reapply online for other posted jobs.

9. What types of benefits does the City offer?: The City offers a full employee benefit package including paid time off, retirement, health, dental, vision, long term disability, and life insurance coverage.
Benefits

10. How can I view and/or print my paystubs and W-2s?

All employees have access to Employee Self Service (ESS), even those who don't utilize the system to enter time. Follow these steps to login to your ESS account.

Visit the City of Green Bay's ESS website.
Click Log In.
Enter your username (this is your employee ID number).
Enter your password. If this is your first time accessing ESS, your password is the last four digits of your social security number. You will be asked to change your password once you log in. Don't save your username and password on a public computer.

11. How can I host a special event in Green Bay?

Start by filling out a special event application and submit the completed form through any of the following methods:

Mail or drop off in person to the Risk Management division located at City Hall - 100 N. Jefferson Street, Room 500.
Email.
Fax to 920-448-3128.

Inquiries may be directed to the City's Risk Management division at 920-448-3125.

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Ice & Hockey Rinks

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1. What is the rink flooding process? When do you decide to start flooding?

The process varies at each site depending on size and type of rink, the water source, the site itself and the existing conditions. A couple of rinks are made on parking lot(s) pavement, but most of are made on turf.

The rinks made on pavement are able to be skated on earlier because none of the water sinks into the ground. However, the downside to pavement is that the sun shines through the ice to the blacktop. This warms the pavement thus melting the ice or slowing the freezing action.

For the rinks on turf, the area must be flat, FROZEN and have little or no snow on it – or the snow must be packed down (to be used as a base). Unfrozen ground just lets the water soak in. Temperatures must be consistently cold to freeze the ground. Once frozen, the water remains on top of the ground. Depending on the site, crews spray water on the ground and allow it to freeze. Depending on the temperatures, crews may be able to stay out and keep adding water to some areas of the rink while the just-watered areas freeze. Lighter coats of water are used to help the water freeze faster. Under good conditions, the worker will spray water while walking backwards for hours and hours. Eventually, dozens (then hundreds) of light coats of water turn into "skateable" ice.

Each site varies and is unique to how long it takes to become safe. Generally, it can take a week (5 to 7 days) or so to build up enough ice for safe skating.

2. What happens to the rinks when temperatures warm up?: When temperatures warm, understandably the warm temps soften or melt the ice. If the ice is thicker (a foot or more) then the damage may not be as severe. Thinner ice can melt back down to the turf or may not allow snow removal equipment on it. We may have to start over completely. How warm it gets and for how long are huge factors. It stands to reason that warm temps (40+) for nights and days greatly affect the ice. Temps just above freezing will not affect the ice as much. Soft ice is not safe or fun to skate on. Soft ice may allow skates to fall through and potentially hurt the ice and/or the skater.

3. What happens to the rinks when it rains?: Warm rain and lots of it, can do extensive of damage to the ice. Light freezing rain may not hurt the ice at all. Many factors: site, temperatures, ice thickness, time of rink season, amount of rain, duration and others factors determine our response.

4. What happens to the rinks when it snows?: Keep in mind that the people who make ice also do all of the Parks snow removal. When it snows, the crews are not making ice and instead need to remove the snow from all of the rinks. In order to put water down again on a rink, the snow must be completely gone. Leftover snow, once frozen, may lead to uneven ice. That won’t do. Note: Hockey rinks with boards require blowing or hand-shoveling the snow up and over the boards and out of the rink.

5. How do you prioritize which rinks to flood?: It is our experience that the boarded hockey rinks are, by far, the most used rinks. Therefore, they are the top priority. Other rinks, depending on their location and previous usage, will be worked on as time and personnel permits. Skaters tell us where they like to skate by leaving their skate marks on the ice. When staff gets to the rinks at 5 or 6 am, they can tell if someone or a lot of people were skating the night before. This evidence leads to our prioritization.

6. How long does a rink last? How long is the season?: That depends on the rink, the time spent making the ice, but mostly the weather. Over the last thirty years, we have had a season with no rinks and we have had a season as long as 10 weeks. We can only do what Mother Nature allows us to do. In those thirty years, only once were we able to skate on our rinks in March. Normally, by mid-February, the position of the sun in the sky (higher and for longer times) leads to the destruction of the ice.

7. What is stinky ice?: Occasionally, a season comes along that allows the growth of a bacterium native to Wisconsin soils. This anaerobic bacterium needs a little warmth, moisture and no oxygen to grow. If the ice is thin over an area of soil that has the bacterium, and the sun warms the ground under the ice, thus cutting off the oxygen - these conditions may allow the bacterium to grow. As it grows, it produces its own heat making the ice above soft. It starts to bulge the ice upward, have a brownish tint to it and it stinks. The bulges expand causing bumps we can’t fix. Although harmless to humans and clothing, the bacterium stinks. This is thanks to Mother Nature again. We have found that if it is really cold early and for a long time during our initial buildup, the ice gets thick enough and does not allow the sun to warm the soil beneath the ice. Thicker ice usually means less bacterial growth.

8. How does sun affect the rinks?: As the sun gets higher in the sky, its radiance inhibits ice retention, especially effecting boarded hockey rinks. In February, on sunny days, the sun shines on the wooden boards at the rinks. The boards, especially the north side boards, absorb the sunshine and the mass of the structure holds the heat and the nearby ice starts to melt. Unfortunately, even with below freezing temperatures we are not able to combat this.

9. How do you decide if a rink is open or closed? How can we see if rinks are open?: The terms of “open” or “closed” should only be used to describe the doors of the nearby park warming shelter. None of the rinks are fenced or locked, so all are “open” to the public at all stages of their construction and maintenance. It is up to the skater to determine whether the ice is safe on which to skate. The City of Green Bay Parks, Recreation & Forestry Department website is updated with warming shelter/staffed hours. Again, it is up to the skater to decide if the ice is safe.

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Law

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1. What does the City Attorney do?

The City Attorney represents the City of Green Bay as a corporation by protecting the city's legal interests, advising city administration, advocating on the city's behalf, and representing the city in court, administrative hearings, quasi-judicial hearings, and any other legal action.

Our department does not represent any individual person or resident. The City Attorney only represents employees and elected officials in their official capacities when the City's interests are at stake. Just like a corporate business attorney who works solely for a corporation and does not represent any other person or business, the City Attorney acts in a similar capacity for the City of Green Bay.

2. What doesn’t the City Attorney do?: Because the Law Department only represents the City of Green Bay as a corporation, we do not provide any legal advice to private groups or persons, nor do we represent them in any private matters or lawsuits or draft legal documents for them. If you have legal questions, you will need to contact a private attorney. Legal advice includes interpreting laws, comparisons of cases or matters, analysis of legal arguments, or answering questions on laws, ordinances, or statutes.

3. I read that the City adopted an ordinance, and I want to make sure I am in compliance. Can you tell me if I am in compliance or if my interpretation is correct?: You will need to reach out to the department tasked with enforcement of that ordinance to determine if you are in compliance or if your interpretation is correct. Most of your questions will either go to the Police Department or Inspections Office. If you are unsure who you should speak to, email the Law Department and we will help put you in touch with the correct person.

4. How do I obtain a copy of documents the city has in its files?: You may inspect or obtain a copy of public records by submitting a request for those documents. In many cases, you can obtain routine documents by calling the department directly. Otherwise, you can submit a request for public records form or send an e-mail to the law department identifying the records you are requesting. Learn more at Public Records.

5. I need to file an appeal with the Sex Offender Residence Board. How do I do that?: Complete and submit the Sex Offender Residence Board Appeal Form (PDF) with the City Clerk to file an appeal to the board.

6. Who do I call to report a potential City Code violation?: All violations of local laws must be made to an investigative agency such as the Green Bay Police Department or the Community Investment Department. Do not report violations directly to the City Attorney.

7. Can you represent me in my case?: No. The attorneys in the Law Department do not represent individuals in private legal matters. The City Attorney may only represent the city as a municipal corporation and its employees, departments, officers, boards, commissions, and authorities in their official capacities and in the course of official business.

8. I want to sue the city, how do I do that?: The City Attorney cannot advise you on the procedure to sue the city. You should speak with a private attorney if you need assistance with your case. If your type of case requires you to file a notice of claim against the city, complete and submit the Liability Claim Form (PDF).

9. How can I get a copy of the City Code or a City ordinance?: The Green Bay Municipal Code and Charter Ordinances are available online. Hard copies of codes or ordinances may obtained from the City Clerk's office.

10. Can you refer me to a private attorney?: The Wisconsin State Bar is the governing organization for all attorneys in the state. Use their Lawyer Referral and Information Service to select an attorney.

11. I received a municipal citation, what should I do?

If you have received a citation and do not want to challenge it, you can pay it before the first appearance date on the citation. The Municipal Court accepts payment either online or in person at 330 South Jefferson Street. Visit the Municipal Court's website for more information on how to pay your citation.

If you wish to challenge the citation, you will need to appear at court on your first appearance date and enter a plea of "Not Guilty." Visit our City Prosecutor page for more information.

Find out more about what to do after a citation.

12. Where do I pay my parking ticket?: Parking tickets can be paid at City Hall located at 100 North Jefferson Street. You can pay a parking ticket by dropping your payment in the pre-marked envelope in a drop box outside of City Hall, or by paying in person in Room 300 in City Hall.

13. How do I contest my parking ticket?

To contest a parking ticket, you must file the contestation form available in Room 300 at City Hall. You will then receive a date to appear in Municipal Court to challenge your ticket.

If you have already filed the contestation form but still have questions, contact Municipal Court directly at 920-448-3131.

14. What is the difference between the City Attorney and the District Attorney?

The City Attorney is the attorney for the City of Green Bay, and is appointed by the Mayor and confirmed by the City Council. The attorneys in the Law Department provide legal services to the Mayor, City Council, as well as for City departments, boards, commissions, employees, and officers. The Law Department also prosecutes violations of the Green Bay Municipal Code and non-criminal municipal court cases, but not any violations of state law or criminal matters.

The District Attorney is an elected official who investigates and prosecutes criminal activity throughout Brown County. The District Attorney represents the state and the county by focusing exclusively on prosecution of county and state crimes and offenses. The DA's Office number is 920-448-4190.

15. I am having a dispute with my neighbor. Can the Law Department give me advice or assist in getting the dispute resolved?: No. Disputes between neighbors are private civil matters. You will need to consult a private attorney to obtain specific legal advice on your situation. If the matter is criminal in nature or requires police intervention, please contact the Green Bay Police Department directly.

16. My neighbor’s tree is growing over the property line or overhanging onto my property. Can the City do anything about it, or can I cut the limbs myself?: If the tree poses a threat to the right-of-way, like the sidewalk or a street, the City may be able to take action against the owner of the tree. If the tree poses no threat to the public right-of-way, however, the issue is a private matter, and you need to consult a private attorney to obtain specific legal advice on your situation.

17. My neighbor built a fence on my property. What can I do?: The location of a fence is a private matter. You will need to consult a private attorney to obtain specific legal advice on your situation.

18. My neighbor did something to his property that causes mine to flood. What can I do?: The City does not have jurisdiction over storm water runoff on private property unless there is a recorded easement on the plat which is not being enforced. In all other instances, drainage issues are private matters. You will need to consult a private attorney to obtain specific legal advice on your situation.

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Metro Transit - Advertising

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1. How are we doing?: Please fill out our form to let us know how we are doing!

2. How can I leave Service Comments?: Please fill out this form if you would like to leave any comments regarding Green Bay Metro Transit's service.

3. Can I pick the bus route that I want my bus advertisement on?: No, the buses are rotated through the system so over a 30-day period, so your ad will cover the entire market many times.

4. How long will my bus advertisement signs last?: Depending on the quality of product you use, the product will last longer if it is better quality.

5. Can I contract my bus advertising for a term less than a year?: Yes, you can. You may contract for less than a year, but we do have a one-month minimum charge.

6. Do I have to pay for the entire year of bus advertising up front?: No, the advertising cost is billed monthly. View our rates.

7. Do you accept payment by credit card?

We accept credit cards for payment but a service fee will apply, Please call 920-448-3450, option 6 for questions, or to make a payment.

We also accept checks for payment. Please make the check payable to Green Bay Metro and deliver or mail to:
Green Bay Metro
901 University Avenue
Green Bay, WI 54302

8. Who can design my bus advertisement?: Green Bay Metro can provide you a list of local production companies that will be able to assist you. Call 920-448-3450 and select Option 6 for Advertising.

9. How many vehicles can I advertise on?: As many as your budget allows and if space is available.

10. How many impressions do buses create?: Metro bus service area averages 6 million impressions per day.

11. How long do the buses stay in service?: The average bus will be in service from 5:15 a.m. until 6:45 p.m., Monday through Friday. Saturday the buses are in service from 7:45 a.m. until 1:45 p.m. The buses, however, can be removed from service periodically for maintenance and repairs.

12. Can I choose where I want my bus message to run?: No; the buses are randomly assigned to different routes.

13. Can I advertise on the inside of the buses?: Absolutely! We have space for up to 26 interior cards per bus.

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Metro Transit - Paratransit Policy

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1. When can I start riding the Paratransit van?: You can start riding as soon as you receive your approved Paratransit Identification Card.

2. What if I run late at the doctor?: You must notify the dispatcher that you will not make your pick-up time and call when you are ready (our Division number is 920-448-3450). The Paratransit Provider will send a ride as soon as possible. The missed ride will not result in a no-show being recorded. However, a late call will be recorded.

3. Does the cancellation left on the answering machine count as the time the ride was cancelled?: Yes. The recorder time stamps each message and that time will be listed as the cancellation time.

4. Do I have to call every weekday for a trip if the time and days that I travel are the same week-to-week?: No; the subscription service is available when travel is at the same time and day each week. However, when necessary, a passenger must remember to cancel a subscription ride to avoid a no-show being recorded. See “Section II ADA Paratransit Eligibility Process” about this.

5. Will I be taken directly to and from my destination?: Not necessarily - the Green Bay Metro Paratransit service is public transportation and sometimes share rides.

6. What is "origin to destination"?: Origin to destination means the driver will pick you up at your origin and drop you off at your destination.

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Municipal Court

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1. What do I do if I get a citation for a Green Bay municipal ordinance violation, including traffic citations issued by the Green Bay Police Department?

You may:

Pay the ticket before the court date as stated on the ticket OR
Appear in court on the court date and enter your plea of “not guilty”, “guilty” or “no contest” OR
Write a letter to the court before the court date and enter a plea of “not guilty” at which time you will be sent a notice to appear for a pre-trial conference with the City’s prosecutor. Plea Request Form

What if I don’t do any of the above?

If you do not take one of the above options, on the day you were to appear in court, you will be defaulted and found guilty as charged. You will be sent a notice that we have found you guilty and that your fine will be due and payable by a certain date.

2. What if I don’t pay my fine by the due date?

Failure to pay your fine by the due date will result in one or more of the following actions being taken:

A warrant will be issued for your arrest, your driver’s license will be suspended, referral to a collection agency, and/or interception of your State tax refund.
If you cannot pay your fine by the due date and to avoid any of the above actions being taken, you may request an extension of time by coming to court in person and making a minimum $50.00 payment or submit a written request with your payment for additional time to pay. Extension for Payments Form

3. It says “no mandatory appearance” on my ticket. What does that mean?: That means you do NOT have to physically come to court to enter your plea. You may enter your plea in person on the date assigned to you on your citation or you can submit a letter to the Court prior to your court date with your plea of “Guilty”, “Not Guilty” or “No Contest”. (Plea Request Form). If you don’t appear on your date and time and the court has not received a “Not Guilty” plea from you, you will be found guilty and a fine will be imposed. You will be sent a notice indicating what date your fine is due. If you plea “Not Guilty” by letter prior to your court date, the court will send you a notice with your next required appearance date (pre-trial conference).

4. How do I get a public defender?: There are no public defenders available in Municipal Court because it is not a criminal court. However, you may hire a private attorney, at your expense, to represent you in any Municipal Court case.

5. Do I need to hire an attorney for my municipal case?: No. You may represent yourself (this is called “pro se”), but you must follow all the rules and procedures of court in the same way an attorney would. If you decide to act pro se, please understand that the court staff and the prosecutor can help with some procedural issues, but will be unable to give you any legal advice. The city attorney or prosecutor cannot give you any advice. You may consult with a private attorney if you wish. If you are seeking advice and are not sure where to look, the Wisconsin State Bar has a telephone service that can help you decide. Call: (800)362-9082.

6. What does the city prosecutor do?: The city prosecutor is a full-time employee of the city who is an attorney licensed to practice law in Wisconsin. The prosecutor evaluates evidence, drafts legal documents, negotiates with defendants or their attorneys and represents the city at trial. The prosecutor handles about 3,000 cases a year in Municipal Court.

7. I cannot attend my court date. Can I reschedule?: For your initial appearance, you may appear any day court is in session before your initial appearance, providing the Court has the case from the Police Department. For pre-trials, you may request a new date by submitting a written request,(Plea Request Form), received by the court prior to your scheduled court date, and you must provide a reason as to why you cannot attend. If you do not receive a new date from the court, you must appear at the date and time as scheduled. Please note that conflicts with work, school, vacations and child care are generally not reasons to reschedule.

8. I am the victim of someone charged in Municipal Court. How do I get restitution?: Municipal Court does not order restitution for the victims of damages or theft. You may file a claim in Small Claims Court.

9. How can I contact Municipal Court?: Municipal Court offices are located at 330 S. Jefferson Street, Green Bay, and are open from 8:00 am – 4:00 pm Monday through Thursday and Friday 8:00 am – 12:00 pm. The phone number is 920-448-3131 or by email gbcourt@greenbaywi.gov. Court is held every morning, Monday through Friday.

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No Mow May

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1. What if I'm not a City of Green Bay resident and want to participate?

If you live in Allouez, Bellevue, New Franken, Ledgeview, Oneida, Pulaski, Suamico, or another local village, township, or municipality, contact your local government to find out if they will be participating in No Mow May and where you can register.

City of De Pere residents may participate by registering online at: https://deperewi.gov/nomowmay

2. Is participating in NO MOW MAY mandatory if I live in the City of Green Bay?: No. It is a voluntary program during the month of May.

3. Where do I register for NO MOW MAY?: Register Online by completing the form. Don't forget to pick up your yard sign after registering!

4. How does NO MOW MAY help pollinators?: Mowing your lawn less creates habitat and can increase the abundance and diversity of wildlife including bees and other pollinators. The goal is to allow grass to grow unmown for the month of May, creating habitat for early season pollinators. This is particularly important in urban areas where floral resources are often limited (beecityusa.org).

5. Will the City deliver a yard sign to my residence?: No. Residents must obtain a yard sign at City Hall, East Side Municipal Garage, or West Side Municipal Garage. Please bring proof of residency to show that you reside in the City of Green Bay.

6. Am I required to mow the grass in the City-owned terrace (the area between the sidewalk and the curb)?: If a property is registered for No Mow May, any grass that is maintained by the property owner/ tenant, including the terrace area, does not have to be mowed during the month of May.

7. What can I do with my grass clippings at the conclusion of NO MOW MAY?

City of Green Bay residents may take grass clippings to the DPW operated yard waste centers.
- West Side Yard Waste Site, 1470 Hurlbut Street
- East Side Yard Waste Site, 2530 East Shore Drive
Grass clippings can be composted with other yard waste if you maintain a home compost pile or compost bin.
Grass clippings can be used as a mulch layer in gardens and flower beds.

8. At the end of NO MOW MAY, how long do I have to cut my lawn before enforcement of municipal code 24-84, Noxious Weeds and Maintenance of Vegetation ordinance goes into effect?: Resume regular mowing of your lawn June 1. You can view Municipal Code 24-84, Noxious Weeds and Maintenance of Vegetation ordinance online.

9. What may happen if I let my grass grow during May, but my property is not registered for NO MOW MAY?: Property owners are subject to enforcement of municipal code 24-84, Noxious Weeds and Maintenance of Vegetation ordinance. This ordinance applies to excessive growth of vegetation and weeds in yards. Failure by any property owner to keep grass and weed growth below eight (8) inches will result in DPW completing the work and invoicing the property owner for services rendered.

10. What if I’ve registered my property for NO MOW MAY, but I’m not displaying the City-issued yard sign?: Displaying the City-issued yard sign signifies your participation. Failure to display the yard sign could result in enforcement of municipal code 24-84, Noxious Weeds and Maintenance of Vegetation ordinance.

11. How do I register my vacant parcel for No Mow May?

Street addresses* for vacant parcels can be looked up using the Brown County “Brown Dog” mapping software.
Complete all fields of the No Mow May online registration form. The mailing address and phone number of the property owner are required.

*If you are unable to identify the numeric street address of the vacant parcel, come to City Hall, 3rd Floor to register the parcel in-person.

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Police - Policing Districts

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1. Exactly what is district policing?

District Policing is an organizational structure and method of assigning police resources in a more efficient way. Decisions regarding police resources are data driven with an increased emphasis on crime analysis.

District Model

The district model is built on the success of community policing teams throughout the city. It is intended to involve all members of the department instead of a few specialized units. Under the district policing model, patrol officers will be assigned the same part of the city on a more consistent basis. This will provide officers an increased familiarity with the areas they patrol.

Advantages of Familiarity

One of the advantages of community policing is the familiarity that the public has with their community officer, mainly because the community officer is assigned to the same area every day. District policing means that patrol officers will also be assigned, for the most part, to the same area every day, creasing their familiarity with the community as well.

2. How will district policing affect me and my family?

The Green Bay Police Department has developed this strategy to provide better, more efficient service. It is our hope that by reorganizing and allocating our resources in a more efficient way, we can provide better, more personal service to the community.

Advantages

Officers should be more familiar with the areas they patrol
Citizens should have an increased familiarity with the officers who patrol their neighborhood
Police will detect problems and crime patterns and trends more quickly
Officers should have more time to engage in proactive patrol, rather than simply respond to calls

3. How were/are the district boundaries determined?

Data analysis has been used to determine the district boundaries. Factors considered in drawing the district boundaries include but are not limited to:

Police call volume
Natural boundaries (like the Fox River)
Population density
Nuisance activity

4. How will the community policing officers be affected?: Community policing officers will remain assigned to neighborhoods and will continue to work on long term neighborhood problems.

5. How can I find out what district I live in?

For more information regarding what district you live in, please view the District Map (JPG).

Additional Assistance

If you are unable to access the map or need additional assistance, please reach out by calling our general information phone line at 920-448-3200.

6. What’s the best way for me to contact the police?

Emergencies and requests for an officer to respond remain the same. They include:

For emergencies, call 911
Non emergencies should dial 920-391-7450
If you have a specific concern about a long term neighborhood problem, you can contact the community officer for the district you live in, or you may also reach the District Captain for your district. For more information, visit the Policing Districts page.
Other phone numbers are accessible through the Police Department Staff Directory.
Follow us on Facebook
Follow us on Twitter
Download our app for iPhone or Android phones

NIXLE

In addition, to stay connected you can sign up to receive NIXLE email and/or text alerts; to sign up, visit our NIXLE page.

7. If I am reporting an incident from a location other than where it occurred, who should I call?: Call the police as described in the "What’s the best way for me to contact the police?" question. Nothing changes here for the citizen requesting service. Our staff will notify the appropriate response units.

8. If one district has a large festival or event, will this draw police resources from my neighborhood?

Each district will be staffed daily to meet the needs of the community. Special events are generally staffed with additional personnel, assigned specifically to that event.

While special events do tax our resources, no one neighborhood will be adversely affected or have it staffing reduced.

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Police Department - Citizens Academy

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1. Who can attend the Green Bay Police Department Citizens Academy?

Requirements

Anyone who is 18 years of age or older may apply (Green Bay residents are given preference)
Citizens with no felony arrests or convictions
Be willing to submit to a background check administered by the Green Bay Police Department
Be willing to sign a waiver of liability

Our goal is to open the class to a group of approximately 25 citizens every year.

2. When will the next class be held?: The next Citizen’s Academy is scheduled to start August 30th, 2023 and will run through October 18th, 2023.

3. Where will the classes be held?: Classes will be held at the Green Bay City Hall, 100 N Jefferson St in Council Chambers. One session will be held at the municipal boat launch at the mouth of the Fox River and one session will be held at NWTC Universal Driving Facility (4975 Glendale Av, Howard).

4. Who do I contact for more information?

Program contacts include:

Lieutenant Andy Opperman Phone: 920-448-3200 ext. 0912 or Andy.Opperman@greenbaywi.gov
Melanie Skalmoski Phone: 920-448-3260 or Melanie.Skalmoski@greenbaywi.gov

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Police Department - Crash Reports

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1. What is the difference between reportable and nonreportable accidents?

Reportable accidents (DT-4000) are those which either involve a personal injury or have over $1000 worth of damage to one or more vehicles. Green Bay Police Department (GBPD) no longer maintains a database of State of Wisconsin DT4000 accident reports and no longer provides copies of completed state accident report forms to requesters. If the accident was reportable to the state, the Green Bay Police Department will provide you with a Department of Transportation (DOT) document number to submit your request directly to the Wisconsin Department of Transportation. Visit the DOT website from which you can purchase your crash report.
Non-reportable accidents are those without injuries and damage of less than $1000 to each vehicle. If the accident was not reported to the state, the records clerk will reply to your email request and attach the accident report with the information redacted, if required under Driver’s Privacy Protection Act (DPPA).

2. When can I obtain my crash report?

Nonreportable, accident summaries are generally available from the Records Division within four business days.
Reportable accident reports are generally available on the Department of Transportation (DOT) website within a week.
Exceptions to these time frames are common, especially in the case of hit-and-run investigations; if your report is not available within an appropriate time frame, please contact the Records Division at 920-448-3329.

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Police Department - Records Requests

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1. How long do requests take and how much do they cost?: Generally, record requests take 7 to 10 business days for processing. The cost is $0.08 per page and between $0.21 to $0.56 per disc (photos, audio or video recordings).

2. What is no longer generally available?

Under 18 USC. Section 2721(c), a Federal privacy act known as the Drivers Privacy Protection Act (DPPA), the following personal information is not available to the public:

Date of birth
DMV Photograph
Driver’s license numbers and physical descriptors
Medical or disability information
Social Security Number
Telephone Number
Vehicle identification Numbers (VIN)
Vehicle registration plate numbers and related information

3. How can I get personal information?

In order to access most of the information above, a requester must complete and submit a Permissible Uses Form (PDF). If a requester fails to meet an appropriate authorization under Section III on the request form, he/she will receive records with all of their personal information contained therein but personal information pertaining to other individuals may be redacted (blacked out); the requester will still be billed for the cost of the record. This form applies to all record requests, not just driving records.

Disclaimer: DMV photographs, Social Security numbers, telephone numbers, juvenile and medical information is never released, except to the person to whom the information applies or to a parent/legal guardian of that individual.

Important

If you are looking for a name, address, or other personal information about someone, you will not receive that information unless you meet one of the federal authorizations set forth under Section III on the form!

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Poll Workers

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1. What are the responsibilities of a poll worker?: Poll workers conduct assigned duties at a polling site on Election Day. Duties can include issuing ballots to registered voters, registering voters, monitoring the voting equipment, explaining how to mark the ballot or use the voting equipment, or a greeter who assists with answering questions and directing voters to the voting area.

2. What are the hours of work?: Polling places are open statewide from 7:00 a.m. to 8:00 p.m. Poll workers can work a full day, generally from 6:30 a.m. until approximately 9:00 p.m.

3. Are poll workers (election inspectors) paid or volunteers?: Poll workers are compensated for working at polling places at a rate determined by the appropriate municipal governing body, and, in some municipalities, are also compensated for attending any required training sessions. Poll workers may also choose to volunteer their services by filing a written declination of compensation with the municipal clerk

4. What are the training requirements for poll workers?: The City of Green Bay will provide virtual training for all poll workers. This training provides all of the necessary information and knowledge to be a successful poll worker. An experienced chief inspector who has been certified by the Wisconsin Elections Commission must be present at each polling place for each election. Chief inspectors must receive six hours of continuing election education training during each two-year period.

5. What length of commitment will be expected?: Poll workers are usually appointed to two-year terms and are generally asked to make a minimum two-year commitment.

6. What are the qualifications to be a poll worker (election inspector)?

To be a poll worker, a person must:

Be a qualified elector of the county in which the municipality is located (i.e., an adult citizen of the United States who has resided in the election district for 10 consecutive days and is not otherwise disqualified to vote)
Be able to read and write fluently in the English language
NOT be a candidate for any office to be voted on at the polling place at that election.

A poll worker may also:

Have strong clerical skills
Be able to solve problems
Be an effective communicator

7. How do I become a poll worker?: If you are interested in becoming a poll worker, please apply online or print and fill out this application.

8. Can I be excused from my regular job to be a poll worker?: Wisconsin law requires every employer to grant an unpaid leave of absence to each employee who is appointed to serve as an election official, if the employee who serves as an election official provides their employer with at least seven days’ notice. The leave is for the entire 24-hour period of each election day in which the employee serves in their official capacity as an election official. Upon request of any employer municipal clerks must verify appointments.

9. What are the duties on Election Day?: Watch this video from the Wisconsin Elections Commission on Election Day Duties.

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Pool

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1. How old does my child have to be to be able to swim alone?: Patrons need to be 8 years old to be admitted without an adult. All children 7 and under must be accompanied by an adult or responsible sibling (15 and older).

2. Do I have to pay if I’m only going to watch my children?: Yes, anyone entering the pool area must pay regular admission prices.

3. How do season pool passes work?: All Season Pool Passes are just $25 per person (ages 2+, resident, and/or non-resident). These passes give the holder access to Resch Aquatic Center, Joannes Aquatic Center and Colburn Pool all summer! Season Pool Passes can be purchased by phone (920) 448-3365 or online. Upon purchase of swim pass, all holders will have their photo taken in order to ensure a secure account. Season Pool Passes may only be used by the holder named on the pass.

4. What is the water depth at each pool?

Water depth for each pool is:

Colburn: 3 to 5 feet, 10 feet at diving well, 3 diving boards
Joannes: zero depth entry, 0 to 5 feet at pool well, 13.5 feet at diving well, 1 diving board
Resch: zero depth entry, 0 to 5 feet at pool well, 1 diving board

There are no high dives because they require 13 to 15 feet of water.

5. Can I bring in my own chairs and are strollers allowed in the pool area?: Lawn chairs can be brought in but must stay in the grassy area. Strollers are allowed in the back fence area, but not by the water.

6. Can I bring my own water bottles into the pool area?: No, water is sold at the concession stand.

7. What is the length of Colburn Pool?: Colburn is 25 yards wide and 50 meters long.

8. Is lap swimming allowed? Is there a special time for lap swimming?: Colburn Pool will have a designated lap swim time from 5:30-7:00 p.m. Monday-Thursday.

9. What is the temperature of the pools?

Pool temperatures are:

Colburn ranges from 79 to 89°
Joannes ranges from 80 to 89°
Resch ranges from 80 to 89°

All heaters are set to maintain 80°.

10. How much does it cost to go swimming?

Colburn Pool: $4.00 per person and Joannes/Resch: $5.00

Kids under 2 years old are free.

11. Are t-shirts allowed? Shorts?: Clean t-shirts, any color, are allowed. Soft shorts are allowed. Not allowed are denim, or shorts with studs. Please use the shower before entering the pool area.

12. What is the policy on closing due to inclement weather during open swim times?: Generally, if the air temperature is lower than 70 degrees and/or there are fewer than 15 people in the pool, management may decide to close the facilities for the remainder of the day. For thunder & lightening, pools close & may re-open once it is not seen or heard for 20 minutes. No rain checks or refunds will be given for inclement weather.

13. Can people wear life-saving devices or floating devices?: Coast Guard approved life jackets (Type II or III) are allowed. Water wings, and swim suits with built-in flotation devices are never allowed. Exceptions may be made for disabled patrons. All children wearing a life jacket must be accompanied by an adult in the water. Life jackets cannot be worn on water slides.

14. Can seeing-eye dogs be admitted into the pool area?: Health codes state no animals can enter the pools. A staff person will assist the person in the water. The animal will be tied up.

15. Can I write a check?: Personal checks are not accepted. We will accept checks from businesses (i.e. YMCA, Salvation Army, etc.).

16. What is the height requirement for the slides?

Height requirements are:

Joannes: 42 inches tall
Resch: 48 inches tall at either slide or the well

17. Can I bring a birthday cake into the pool?: There are no carry-ins allowed. You may get your hand stamped and have your cake in the park area next to the pool then return to the pool. If you wish to have a private pool party you may rent the pool. Please call 448-3365 for more details. We now offer birthday packages!

18. Can an adult ride with a child on the slide?: Yes, but it can only be an adult with a child, not two children or two adults.

19. Can a child be less than the required height to ride the slide with an adult?: Yes, if they ride with an adult or responsible sibling (15 years or older).

20. What if I find a lost item?: Please return to the pool where the item was lost as all found items will be kept at that location.

21. How much does a locker cost?: Rental lockers are available for $0.25.

22. Are water shoes allowed in the pool?: Water shoes, like Aqua Socks, are allowed in the pools. However, they cannot be worn on the slides or diving boards.

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Public Works

Show All Answers

1. How do I report a parking violation?: Contact the Parking Division at 920-448-3431 during office hours of 8 a.m. to 4:30 p.m. Monday through Friday, send an email, or use the Request for Service website.

2. How do I pay a parking ticket/citation?

Parking tickets can be paid multiple ways.

Pay a parking ticket by dropping your payment in the pre-marked envelope in a drop box outside of City Hall.
Pay in person in Room 300 in City Hall.
Pay by phone 1-888-604-7888.
Pay by mail to the Green Bay Parking Division.
Pay Online if your ticket is less than 30 days old.

3. What is the wheel tax?: The City of Green Bay enacted a municipal vehicle registration fee to provide the City with a source of funds to be used for transportation purposes effective January 1, 2019. If you were charged the $20 fee and are not a resident of the City of Green Bay, please call the Wisconsin Department of Transportation at 608-264-7447 or email at vehiclequestions@dot.wi.gov to correct. Information about this fee is available at http://wisconsindot.gov/Pages/dmv/vehicles/title-plates/wheeltax.aspx. DMV will issue refunds for any wheel tax fees paid in error for the current registration period only. If you have additional questions contact Green Bay Office at 920-448-3020.

4. How do I report long grass?: Fill out the Long Grass Complaint form on the Request for Service website. This information will be redirected to the appropriate staff member.

5. What ordinance governs long grass and/or weeds in the City of Green Bay?: 24-84 Noxious Weeds & Maintenance of Vegetation.

6. What is the maximum length of a lawn before it violates the ordinance?: Eight (8) inches.

7. What if my neighbors are repeatedly not cutting their lawn? Do I have to call every time?: NO. Once a property is tagged for the first time each season, DPW re-checks the property periodically throughout the summer for continued compliance. However, if the grass is at or over 8 inches in height, please feel free to inform DPW.

8. What if the grass is too long in the back yard? Can I report that?: Yes.

9. What consequences exist if I or my neighbor(s) don’t cut our lawn and the City cuts it?: An invoice is issued for the cost of the work done by the City. If a property is a habitual offender, then a citation can be issued to the owner for violating Municipal Code 24-84. Rates are updated/increase annually and approved by City Council. Call DPW at 920-448-3535 for the current rate.

10. What is the process for getting my neighbor to cut their lawn?: The City asks residents to first act neighborly and talk to their non-complying neighbors. If that process does not work, then a complaint about the property must be filed with DPW, either by phone or online. In response DPW will visit the property to determine if there is a violation. If in violation, DPW will place a green tag on the door of the house to notify the resident of the issue. Resident owners are given 24 hours to take care of the issue or DPW will return, cut grass/weeds, and invoice the owner. If the owner does not live at the property, Wisconsin State Statute mandates that DPW send a letter via mail to the property owner of record and give them seven (7) days to take care of the issue or DPW will return, cut grass/weeds, and invoice the owner.

11. Why does yard and garden waste have to be placed on the terrace and can’t be placed in the street?

The primary reason for keeping yard waste off the roadway surface is storm water protection. When rainwater flows through yard waste sitting in the road, the water is contaminated with high levels of phosphorus. Contaminated water then drains into storm sewers which empty into local creeks, streams, rivers, and the Bay of Green Bay. Phosphorous promotes algae growth and depletes oxygen content for aquatic life. Water running through yard waste sitting on grass has a much higher chance of soaking into the ground and not getting into natural waterways. Wisconsin DNR and federal EPA rules require the City of Green Bay to maintain programs to improve natural water quality. The no-leaves-in-the-street ordinance is one of those programs. Failure on the part of the City to enforce stormwater protection rules results in penalties imposed by the state in the form of fines and state/federal aid reductions. Reduced revenue from other sources means that the City must raise property tax assessments to balance the budget.

City of Green Bay Municipal Code (Chapter 32) requires solid waste to be placed only on property one owns, controls, or leases until collected. Yard and garden waste is defined in Municipal Code as solid waste. Yard waste must be placed on the terrace which (although is roadway right-of-way) is property under control of the adjacent property owner. DPW asks residents to do their part to maintain Green Bay’s compliance with stormwater protection laws.

12. If yard and garden waste is not allowed in the street, why can DPW place it in the street when collecting?

DPW has a limited number of vehicles that can vacuum yard waste directly off of the terrace to keep yard waste off the street during collection. However, vacuum collection is a slow process, and vacuum trucks cannot pick up brush and larger yard waste. Anything other than grass and leaves clogs the vacuum tube and vacuum mechanism. Depending on conditions, grass and leaves sometimes also clog the vacuum truck. So multiple types of equipment must be used for yard waste collection.

The most effective and least time-consuming method for yard waste collection is to sweep it off the terrace into large piles and bulk load it into trucks. Of course this method leaves a mess on the road. So shortly after the yard waste is loaded, DPW sweeps the street. Using this method, yard waste sits on the street for a short time during the collection process compared to yard waste sitting in the street for longer periods of time before DPW can collect it.

13. Who is responsible for repair of terrace grass damaged by DPW during the yard and garden waste collection process?

Sidewalks and terrace grass adjacent to the road are located within public street right-of-way and not on private property. However, City ordinance requires the adjacent property owner to maintain of grass and sidewalks adjacent to their property.

When DPW collects yard and garden waste, they must do it in as efficient a manner as possible. Decades ago, DPW employees physically raked leaves into the street and vacuumed them into trucks. That manual method of removal was eliminated due to very high labor costs and was replaced by other methods to save time and cost.

Contrary to popular belief, DPW’s goal is to do no damage when collecting yard waste. Unfortunately, reality prevails and terrace damage sometimes occurs. If DPW causes damage to large sections of terrace grass and/or gouges the terrace during yard waste collection, DPW will repair that damage if the property owner asks.

Repair of small/incidental marks on the terrace are left to the adjacent property owner, with DPW’s apologies for leaving the marks. Terrace damage is reviewed on a case-by-case basis when requested by a resident. If bad enough to warrant repair, DPW repairs terrace damage in the spring of each year using topsoil and seed. Rolled sod is not used for these repairs.

Also as an item of interest, DPW recognizes that grass blades turn brown when yard waste sits on them for long periods of time. The grass blades die due to lack of sunlight. However, the grass root system remains alive but dormant. Once sunlight and oxygen is restored to the grass, it will re-grow.

14. Why doesn’t DPW collect yard and garden waste in one day’s route before going to the next day’s route?

DPW collects yard and garden waste using sanitation collection routing maps. Each year, a different route/day is selected to start the season. Yard waste collection does not necessarily occur on the same day as trash and recycling collection, but it could depending on progress of the crews. When one round of collection is complete, DPW starts the cycle again.

Residents who follow the DPW Facebook page and City website information will also note that DPW collects yard waste in multiple routes (e.g. – Tuesday and Wednesday) on the same day. This is done to maximize use of equipment.

For example, if a vacuum is assigned to a route, it typically goes through before the bulk crew to collect separated grass/leaf piles because that is all a vacuum unit can effectively collect. When a bulk crew is assigned to a collection route, tractors go ahead of the collection vehicles to place yard waste in piles on the road. Then loaders place the bulk piles in dump trucks. Finally a sweeper cleans up the remaining debris on the road. Tractors typically complete their task at any location faster than loaders. And loaders typically complete their task at any location faster than sweepers. This leads to units getting spread out over multiple routes.

DPW makes all effort to pull only the yard waste that can be collected in one day onto the street. If too much is pulled out, it is pushed back and/or barricaded for the evening. If DPW forgets to collect a pile sitting on the road, residents are asked to call so it can be addressed ASAP.

15. Why do residents need to separate grass/leaves from brush and other yard waste when placing it at the curb?

DPW has a limited number of vehicles that can vacuum grass and leaves. Vacuum trucks cannot pick up brush and larger yard waste without clogging the vacuum tube and vacuum mechanism. If a vacuum truck is assigned to a collection route, they collect leaves and grass only, and other vehicles collect the remaining yard waste. This speeds the collection process.

If a vacuum truck is not assigned to a route, then all yard waste is collected by a bulk crew. In order to be flexible with vacuum truck route scheduling, DPW asks all residents to separate grass/leaves from brush when placing it out for collection.

16. If DPW uses sanitation collection maps for yard and garden waste collection routing, why isn’t yard waste collected on the same day as trash and recycling?

Curbside collection of yard and garden waste is a time-consuming process. It can take a day or less to collect yard waste in one day’s sanitation routes at the beginning of the season. But once yard waste volume increases later in the season, it takes much longer to complete each route. This is why DPW does not advertise or guarantee leaf collection on the same day as sanitation collection.

In addition, if DPW concentrates all yard waste collection units in one route on the same day as sanitation collection, it causes space conflicts between leaf piles in the street, trash/recycling vehicles, yard waste vehicles, and motorists. Regardless of the day yard waste is collected, DPW attempts to complete its collection process as quickly and efficiently as possible.

17. Why can’t DPW advertise in advance what specific streets yard and garden waste will be collected each day so residents can plan clean-up efforts accordingly?

Each work day during the yard and garden waste collection period, DPW posts its collection progress as of the end of the previous work day. Reports are posted on the DPW Facebook page and City website. This is done so residents can plan clean-up efforts to minimize the time leaves sit at the curb.

DPW would love to be able to provide a high level of advance detail on each day’s yard and garden waste collection plan. Unfortunately, it is impossible to predict what specific streets DPW will collect each day because each collection crew moves at a different rate depending on volume of yard waste present at the time of collection. Also, the sequence of streets collected in each route is left up to each crew because collection efficiency can also depend on how much yard waste is set out in any particular route. So the logistics of defining in advance where multiple crews will collect in different areas across the City is not feasible.

For the above reasons, DPW reports only collection completed as opposed to predicting where crews will be each day.

18. Why is a round of east side yard and garden waste collection typically completed before a west side round?

The east side of the City has more undeveloped land and contains many newer subdivisions with much younger trees. So the west side of the City has more mature/older trees than the east side. This leads to more yard waste collection volume on the west side which can take longer to collect.

DPW is aware of this difference and makes efforts to schedule crews to complete the same number of collection rounds on both sides of the City each season. For example, if a round of yard waste collection on the east side is completed ahead of a round on the west side, then crews are shifted west to help complete that collection round before moving to the next round. Also depending on the time of the season, more crews may be assigned west than east to balance the collection process on both sides of the river.

19. What is Green Bay’s snow plowing policy?

Arterial/primary streets are maintained in a wet or clear condition during winter months. These streets carry high volumes of traffic every day. So they are plowed and salted in response to every storm event to maintain a high level of motorist safety.
Residential streets are plowed when a winter event leaves more than two (2) inches of snow on the roadway surface. Residential streets may be plowed under other special circumstances on a case-by-case basis.
Between winter storms as time/equipment/staffing permit, DPW:

Scrapes snow-pack from residential streets
Removes snow windrows from major streets that have obstructed driving lanes, parking lanes, or sight distance

Salt is not used on residential streets, so residents must expect snow to accumulate on them. Residential street snow-pack is addressed by natural melting and DPW scraping the streets periodically throughout the winter.

20. Why does my driveway apron get more snow pushed into it than my neighbor’s driveway?

Depending on where your driveway is located, it can receive more snow than the driveway across the street or next door. Following is a list of driveway locations that typically receive more snow than others:

First driveway downstream from an intersection, especially those located close to the corner
Certain driveways located within a cul-de-sac
First driveway downstream from a cul-de-sac
Driveways that are a long distance downstream from their neighbor’s driveway
Driveways on the down-wind (drifted) side of the street

This phenomenon occurs because snow builds up in front of the plow blade when plowing right-curving roads, long straight distances between driveways, and snow drifts. Then when the plow gets to the next driveway, the snow slumps onto the open pavement. This is an unfortunate result of the location of the driveway, roadway geometry, and snow plow angle. DPW plays no favorites when plowing past the City’s 40,000+ driveways. Contrary to popular belief there is no easy method to equalize the amount of snow plowed onto each driveway.

21. How is snow-pack and ice on residential streets supposed to melt if Green Bay does not use salt on residential streets?

Salt is not used on residential streets in the City of Green Bay. This practice is consistent with most communities around the country. Residents must expect snow to accumulate on residential streets. Residential street snow-pack is addressed throughout the course of the winter in several ways:

Natural melting – Even below 32 degrees, pavement temperature is typically higher than air temperature due to solar/radiant activity. Contrary to common logic, snow/ice gradually melts and evaporates even when air temperature is below freezing.
Traffic activity – As vehicles drive over packed snow/ice, they loosen and slightly warm the surface. Loosened material has an increased surface area, which speeds the natural melting process noted above.
Salt melt – Vehicles pick up salt from arterial streets and track/drip it onto residential streets. Salt reduces the melting point of snow/ice and speeds the melting process.
Physical removal – DPW scrapes packed snow/ice from residential streets throughout the winter as time/equipment/scheduling permits.

22. Why are residents required to shovel their sidewalk, but not their driveway?

Like streets, sidewalks are a transportation facility used by the general public. Since the property owner has no control over how well others can traverse their snow/ice covered sidewalk, the City requires sidewalks to be cleared to the pavement within 24 hours after each winter event ends. If a sidewalk is not shoveled and the City is aware of it, DPW is obligated to clear it and charge the property owner for the service. Ordinance citations can also be issued for this issue.

Unlike a sidewalk, driveways are built solely for the benefit of the property owner/resident, not the general public. Each resident is responsible for their own mobility and safety on their own driveway. So the City does not require driveway snow to be cleared from driveways. It is up to the resident to decide if they wish to clear snow from their driveway or just drive over it. The only exception is that the sidewalk section across a driveway must be cleared to the pavement if the property has sidewalks.

23. Why is the City allowed to plow street snow onto my driveway apron?

City of Green Bay official street right-of-way (a.k.a. – terrace area) extends anywhere from 6 to 20 feet behind the curb, depending on the type of street. This extra space allows for placement of utilities, signs, street lights, traffic signals, trees, and storage of plowed snow. Unfortunately for residents, driveway aprons (located in the terrace) are an official street plowing snow storage location.

Residents do not have to shovel their driveway or driveway apron. If they do, it is the resident’s responsibility to move their driveway snow to another location. Per City ordinance, driveway and sidewalk snow cannot be placed into the roadway. It must be stored on the terrace or in the front yard. Citations can be issued to residents who place snow back into the roadway.

24. The snow plow damaged my mailbox. Who is responsible for fixing it?

Mailboxes and mailbox posts located at the street can be damaged from snow pushed against them or a plow accidentally hitting them. Most mailbox damage is recorded/reported by the plow operator when it happens. But sometimes the plow driver does not realize that a mailbox was damaged from their activity. If you have a broken mailbox or post that was damaged from DPW plow activity, don’t hesitate to contact DPW to report it. The City addresses plow-damaged mailboxes in one of the following ways:

Standard wooden post/metal mailbox installations are repaired/replaced by DPW
Plastic/molded mailboxes can be 1) replaced by DPW with a wood/metal installation, or 2) replaced/repaired by the resident and reimbursed by DPW for costs incurred. There is a limit to the repair cost reimbursement though.
Architectural stone/brick mailboxes must be repaired by the resident. Due to the high cost of these types of mailbox installations, the resident must request reimbursement of repair costs through the City’s Claims Committee. Those claims are administered through the City’s Legal Department. Claims Committee reviews each claim and makes a ruling on reimbursement.

25. The snow pack is building up on my street, and it’s slippery and bumpy. What can be done?

DPW monitors street conditions throughout the winter and notes when snow on residential streets is building up. In response to those conditions, DPW scrapes residential streets periodically throughout the winter as time/equipment/scheduling permits.

Snow/ice pack on residential streets is cleared with road graders and loaders, which place hydraulic downforce on the pavement. This activity pops up and removes packed snow/ice accumulation. Scraping activity can push larger ice and snow chunks onto driveway aprons. If the chunks are very large, DPW will move them with a tractor. Otherwise it is the resident’s responsibility to clear the end of their driveway if they wish to keep it clear.

26. Can I get salt on my residential street to melt the snow pack and ice?: The City of Green Bay does not apply salt to residential streets. Snow/ice pack either melts or is scraped off when enough accumulates. However, there are periods during the winter that are too cold to allow snow/ice to be scraped off the pavement easily. Removing snow/ice pack during these periods is not effective due to the high bond between ice and pavement when it is very cold. During these unfavorable scraping conditions, DPW applies sand to residential streets. The sand granules cut into the surface to provide some traction for motorists.

27. My neighbor is shoveling and snow blowing snow in the street. Is this legal?: City of Green Bay (and most other cities) ordinance prohibits residents from placing anything in the street other than registered vehicles. DPW plows snow off streets for motorist safety. Nobody likes to move plowed snow off of their driveway or sidewalk. But snow cannot be shoveled or blown back onto the street for any reason. It must be stored on the terrace or in the front yard. If DPW is made aware of snow placed back onto the street, we will 1) plow it back to the side of the street, 2) invoice the property/owner for the service, and 3) issue citations.

28. Does salt brine rust cars faster than rock salt?

This theory is widespread throughout the country. However, there is no scientific evidence to support it. Following are some facts about the use of salt brine that might ease resident concerns:

Salt brine is merely a mix of 23% salt and 77% water by weight. The use of salt brine 1) improves Green Bay’s de-icing results; and 2) reduces Green Bay’s road salt use by 25% to 30% compared to using rock salt.
Salt doesn’t melt ice/snow or rust metal unless it gets wet. Salt does not rust painted or coated metal.
Rock salt contains gravel and other impurities from the mining process that can chip car paint and expose metal. Salt brine contains no gravel and does not chip paint, which reduces the chance of exposing metal surfaces to rust.
The modern vehicle manufacturing process involves a much better metal preparation process than older vehicle manufacturing methods.

Salt brine and road salt both corrode exposed metal. But as discussed above, there is no proof that salt brine is any harder on vehicles than road salt.

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Recycling

Show All Answers

1. Should I remove my bottle caps?: Caps may remain on bottles and placed in your recycle cart. Please ensure that the bottle has been rinsed out, however.

2. What do I do with plastic bags?

Plastic bags are highly recyclable, but not through your curbside program. The Tri-County Recycling Facility is not designed to for plastic bags, the bags can get stuck and wrapped around machinery during the sorting process causing the entire system to be shut down to be repaired.

NexTrex Program

June 1-December 1, 2021: The City of Green Bay is participating in NexTrex® Recycling Challenge! NexTrex plastic recycling bins are located at the Bay Beach Wildlife Sanctuary Nature Center and Observation Building as well as City Hall. View the NexTrex Recycling Program Flyer (PDF) or visit the NexTrex website for information about this program.

Other Alternative

Please take your plastic bags, wraps and other film plastics to a local retail or grocery store to be recycled. You can find a list of sites that accept plastic bags by entering your zip code at the Plastic Film Recycling website.

3. Can I recycle aluminum foil and pie pans?: The Tri-County Recycling Program does not accept aluminum foil and pans because they are made from lower grade aluminum than the aluminum used to make beverage cans. You may recycle aluminum pans and foil through a local scrap metal dealer.

4. What should I do with shredded paper?

Check out this link for additional information!

https://www.browncountyrecycling.org/shredded-paper#:~:text=In%20response%20to%20these%20issues,carts%20or%20commercial%20recycling%20dumpsters.

5. Are pizza boxes recyclable?: Pizza boxes are recyclable. Cut or tear out the soiled portions of your pizza box and put them in your trash. Only the "food-free" portions can be put into your recycling bin.

6. Can I put styrofoam in the recycling cart?

No! Styrofoam is a type of plastic called polystyrene and is not part of the recycling process for Brown County. This includes:

Cups
Packaging Materials
Packing Peanuts
Styrofoam Egg Cartons
Take-Out Containers

7. What plastics are recyclable?

Thin plastic such as water and soda bottles, dairy containers, and deli containers are recyclable. Hard, molded plastics such as children's toys and refillable plastic bottles are not recyclable in our area.

Other Alternatives

Pass on old children's toys to someone else/sell/donate. Re-purpose plastics by doing a craft!

Additional Information

If you would like more information on recycling, use the Brown County Resource Recovery Facility's website or the Tri-County Recycle Guide 2016 (PDF).

8. What should I do with wet cardboard?: If the cardboard is soggy from liquid, it can still be recycled. Place what you can in your recycle cart. If there is too much to fit inside the cart, you must take it to the Brown County Recycling Center. Do not put it next to the recycle cart as it will not get picked up.

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Special Events

Show All Answers

1. How do I know if I need another permit within the City of Green Bay?

If you plan to have alcohol at your event, it must be included on your application and you must apply for a Picnic Permit through the Clerks Department.
If you are having your event in a parking lot, you may need a Temporary Use Permit. Please call (920)-448-3006 for clarification.
If you plan to have amplified sound outside of the approved ordinance (7am – 10pm) then you must contact our Green Bay Police Department for a Noise Permit at (920) 448-3217.
If you plan to use tents you may need a Tent Permit from the Department of Community and Economic Development. Review the Tent Permit Guide (PDF).
MEMBRANE STRUCTURES ONLY / (not open tents)
- You will be erecting a tent/membrane structure over 400 sq. ft. (Permit Required)
OPEN TENTS ONLY (if you meet any of the following)
- You will be erecting an open tent over 700 sq. ft. (Permit Required)
- You will be erecting smaller open tents directly adjacent to each other where the aggregate area of the smaller tents erected is greater than 700 sq. ft. and there is no 1ft. separation distance to the front or rear of them from an adjacent structure and/or other tents. (Permit Required)
- You will be erecting separated open tents where the aggregate area is greater than 700 sq. ft. This layout requires a minimum 12 ft. separation distance between them and other tents and/or structures. (Permit Required)
ELECTRICAL PERMIT
- You will be utilizing electricity in the tent or for the event. (Permit Required)
- Please see the Tent Permit Guide (PDF) for specifics and contact information.

2. What is the difference between the special event permit application fee and other fees?

If your event is considered a special event, you will pay a special event permit application fee.
If you reserve a public space like City Deck, a park, or trail then you will also pay a reservation fee to the Parks, Recreation and Forestry Department.
If your event requires any City of Green Bay services including but not limited to: Risk, Police, Fire, Public Works, or Community & Economic Development Departments then you will receive an invoice directly from the department that serviced your event.

3. Why are there deadlines and fees involved with special events?

Special events taking place in the City of Green Bay are supported by the same staff that serve the citizens of Green Bay. Timely applications allow for planning and scheduling of staff as well as access to equipment and supplies.
Special event committee members and support staff work to coordinate your event which can include supplies, equipment, coordination of staff, their wages and city services.

4. Does the City of Green Bay have an ordinance for special events?

Yes, please read Chapter 10 Article IX of the Green Bay Municipal Code. The City of Green Bay also follows State of Wisconsin and Federal Government regulations and industry standards.

5. Should I contact the Special Events Coordinator before submitting my application?: You are encouraged to contact the events coordinator prior to submitting your application and at any stage in the planning process! 920-448-3006.

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Voting

Show All Answers

1. When can I vote early?

Select link.

https://greenbaywi.gov/655/Voters

2. Where's my polling place on Election Day?

You can look up your address at https://myvote.wi.gov/en-US/FindMyPollingPlace to find your polling location.

3. Have you received my absentee ballot?: Go to https://myvote.wi.gov/en-US/TrackMyBallot and enter your name and birthdate to track your ballot if we have received it.

4. I requested an absentee ballot; can I vote on Election Day?

If you have your absentee ballot, you can still vote on Election Day. When you arrive at your polling location, the poll book election inspectors will see that you’ve been issued an absentee ballot. You can vote only if you haven’t returned the ballot. It’s illegal to vote twice, so when you go home, please ensure you’ve destroyed the absentee ballot sent to you in the mail.

5. Is it too late to request an absentee ballot?: Visit us at City Hall to vote in-person absentee. The hours are listed on our website. You may request an absentee ballot up to the Thursday before Election Day, but make allowances for mail delivery (4 to 5 days).

6. Where can I return my absentee ballot?

You can return your ballot at City Hall during in-person absentee voting or up to 8 PM on Election Day, at City Hall (100 N. Jefferson St., Clerk's office).

7. Do I need a witness for my absentee ballot?

Yes, all absentee voters must obtain a witness signature and address on the ballot envelope.

A witness can be any US Citizen who is 18 years or older, including a neighbor, spouse, or family member of the voter. If you come to City Hall during early voting, someone in the clerk’s office can be a witness for you.

8. Do I need to register to vote?

If you aren’t sure if you’re registered, enter your name and birthdate on https://myvote.wi.gov/en-us/MyVoterInfo

If not found: You’ll need to register to vote at City Hall, or at your polling place on Election Day.

If found: Do you still live at this address? If so, you can vote in-person early at City Hall (100 N. Jefferson St.).

If you don’t live at that address you’ll need to re-register at City Hall the Friday before an election, or at your polling place on Election Day.

9. Can I register to vote?

YES! You can come to City Hall during early voting, or register to vote at your polling place on Election Day.

Look up address at https://myvote.wi.gov/en-US/FindMyPollingPlace if you want to vote in person on Election Day.

10. What ID do I need to vote?

Do you have a driver’s license, state ID?

Also acceptable:

Military ID
Student ID (must have date of issuance, signature of student, and an expiration date no later than two years after date of issuance; may be expired if you have another document demonstrating enrollment)
Tribal ID card (may be expired)
Veterans photo ID card
Certificate of naturalization (issued after November 6th, 2018)
Driving or ID receipt issued by Wisconsin DOT (issued no later than 45 days prior to the election)
Temporary identification card receipt issued by Wisconsin DOT through the Identification Petition Process (issued no later than 60 days prior to the election)

11. What do I need to register to vote?

You’ll need a Proof of Residence with your name and current address. That can be any one of the following:

A current and valid State of Wisconsin Driver License or State ID card.
Any other official identification card or license issued by a Wisconsin governmental body or unit.
Any identification card issued by an employer in the normal course of business and bearing a photo of the card holder, but not including a business card.
A real estate tax bill or receipt for the current year or the year preceding the date of the election.
A university, college, or technical college identification card (must include photo) ONLY if the voter provides a fee receipt dated within the last 9 months or the institution provides a certified housing list, that indicates citizenship, to the municipal clerk.
A gas, electric, or telephone service statement (utility bill) for the period commencing no earlier than 90 days before Election Day.
Bank statement.
Paycheck or paystub.
A check or other document issued by a unit of government.
A letter on public or private social service agency letterhead identifying a homeless voter and describing the individual’s residence for voting purposes.
Residential lease that is effective on date of registration. (Not valid if registering by mail.)
An intake document from a residential care facility such as a nursing home or assisted living facility.

If your proof of residence is not a valid photo ID, you’ll also need your driver’s license or other ID card.

12. Is my polling place accessible to voters with disabilities? Can I vote from my car?

Yes, all polling places are accessible.

We have curbside voting at City Hall during early voting. Call 448-3012 the parking space is on the east side of the building, in the back. Once you’re outside and we’ll bring your ballot out to you.

On Election Day, if you are unable to enter the building, call following the instructions to curbside vote at your polling location. The poll workers will check you into the poll book and announce that you will be receiving your ballot at the curb. Two poll workers will bring you a ballot, marking pen, and secrecy sleeve. Once you have marked your ballot, the two poll workers will feed your ballot into the tabulator inside the polling place, and your vote will be counted.

13. Do you still need poll workers?: You can apply at https://greenbaywi.gov/PollWorkers. At this time, we are taking applications for our alternate list. We will contact you should we need additional help.

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Wildlife Sanctuary

Show All Answers

1. What are your hours?

Fall & Winter Hours (Tuesday after Labor Day-first Friday in May): 8:00 a.m.-4:30 p.m.

Spring & Summer Hours (First Saturday in May-Labor Day): 8:00 a.m.-7:30 p.m.

For specific building hours, click here.

2. Where can I buy corn to feed the waterfowl?

Corn is sold at the Observation Building for $2 per bag. Change is available from 10:00 a.m.-3:00 p.m.

Feed only the ducks and geese CORN.
Other animals can get sick from eating corn, and bread (and similar foods) can harm the birds as they grow. Read more: Angel Wing Condition (PDF).

3. When is the gift shop open?: Please click here for the Gift Shop schedule.

4. Do you allow dogs in the park?: No, we do not allow dogs or any pets anywhere in our park to reduce stress for our wildlife and exhibit animals. One exception to this is service animals. Service animals include any dog that is individually trained to do work or perform tasks for individuals with disabilities, including a physical, sensory, psychiatric, intellectual, or other mental disability. (Ref. U.S. Dept of Justice Policy Regarding Service Animals (PDF)).

5. Are bikes, skateboards or roller blades allowed in the park?: They are not allowed on all of our trails and exhibit areas. They are allowed only on the main road that vehicles drive.

6. Do you have a lost and found?: Yes, it is located in the Nature Center office. Please call (920) 391-3671 to inquire about a missing item.

7. Is smoking allowed in the park?: No, the entire Wildlife Sanctuary, its buildings, and trails are smoke-free.

8. Are snowshoes allowed on the trails?

Please do not walk on groomed ski trails.

Snowshoe Hikes are scheduled throughout the winter with a Naturalist. Click here to find those dates on the calendar of events.

9. When are your ski trails open?: Once there is snow on the ground, the hiking trails become groomed ski trails. The gates are open from 8:00 a.m.-4:30 p.m. daily. Call (920) 391-3671 to inquire about trail conditions.

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Wildlife Sanctuary - Business Meetings, Retreats & Other Events

Show All Answers

1. Which rooms are available for business meetings and conferences?: View the Facility Rental Brochure (PDF) for the list of available spaces.

2. Do we have access to the hiking trails?: Guests may use the hiking trails between 8:00 a.m.-4:30 p.m. The trails close at 4:30 p.m.

3. Do I have to use one of the caterers from your approved list?: Yes, your caterer must be selected from the City of Green Bay Preferred Caterer List (PDF) or you may bring in your own food.

4. Where are guests allowed to park?: See the park map to locate all parking lots. Parking is free!

5. What time can I have access to the rooms?: You will only have access to your room during the time shown on your receipt. The earliest opening time available is 8:30 a.m. and the latest closing time available is 4:00 p.m. in the Nature Center rooms. The Dick Resch Event Space is available Sunday-Thursday 9:00 a.m.-9:00 p.m. or Friday-Saturday 9:00 a.m.-11:00 p.m.

6. How may I take a tour and/or book a date for my meeting?: Please schedule a tour or book a room by calling (920) 391-3671.

7. What forms of payment are accepted?: Acceptable forms of payment include cash, credit/debit cards (Discover, MasterCard, or VISA), and checks made payable to "Bay Beach Wildlife Sanctuary".

8. Is smoking allowed?: No, the entire Wildlife Sanctuary, its buildings, and trails are smoke-free.

9. Is the facility handicapped accessible?: Yes, the buildings and paved trails are wheelchair accessible.

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Wildlife Sanctuary - Wedding, Birthday and Other Private Events

Show All Answers

1. May I have my birthday party or event at the Wildlife Sanctuary Nature Center?: Yes, there are spaces available for parties and events. Please call (920) 391-3671 to reserve a space today! More information can be found by clicking here.

2. Do I have to use one of the caterers from your approved list?: Yes, your caterer must be selected from the City of Green Bay Preferred Caterer List (PDF) or you may bring in your own food.

3. What do the caterers provide and do I contact them directly?: You contact the caterers directly for pricing information. They will provide all food and beverages, including alcohol, for your event. They will also arrange for rental of tables, chairs, linens and other equipment.

4. How many guests may I invite?: The Wildlife Sanctuary has spaces for 12-248 guests! Call (920) 391-3671 or visit the Facility Rentals page to learn more.

5. Do you allow decorations?

Yes; however, the following are not allowed:

Nails
Duct tape
Electrical tape
Loose balloons as they are harmful to wildlife - See USFWS article on balloons and wildlife.

Please use painter's tape to hang decorations, and remove ALL decorations prior to the end of your rental.

6. May I have music at my event?: Yes, you may hire a band and/or DJ, use the sound system, or bring speaker(s) from home.

7. What part of the facility is available for my guests?: Guests are able to visit the entire facility during regular operating hours! Once the Wildlife Sanctuary has closed, guests must remain in the rented space.

8. Where are my guests allowed to park?: See the park map to locate all parking lots. Parking is free!

9. May I store materials for my event at the Nature Center?: No, nothing may arrive until the day of your event. All materials must be removed immediately following your event.

10. How may I take a tour and/or book a date for my event?: Please schedule a tour or book a room by calling (920) 391-3671.

11. What forms of payment are accepted?: Acceptable forms of payment include cash, credit/debit cards (Discover, MasterCard, or VISA), and checks made payable to "Bay Beach Wildlife Sanctuary".

12. Is smoking allowed?: No, the entire Wildlife Sanctuary, its buildings, and trails are smoke-free.

13. Is the facility handicapped accessible?: Yes, the buildings and paved trails are wheelchair accessible.

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CITY OF GREEN BAY

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Bay Beach Amusement Park

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Bay Beach Wildlife Sanctuary - Animals

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Clerk

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Community & Economic Development - Commercial Facade Grant Program

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Community & Economic Development - Electrical

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Community & Economic Development - Floodplain

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Community & Economic Development - Future Plans

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Community & Economic Development - Inspection

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Community & Economic Development - Land Divisions

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Community & Economic Development - Neighborhoods

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Community & Economic Development - Plumbing

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Community & Economic Development - Site Plan

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Community & Economic Development - Zoning

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E-Cycling

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Employee Benefits

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Face Coverings Ordinance - For Businesses & Public Places

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Face Coverings Ordinance - Out and About

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Face Coverings Ordinance - The Basics

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Fire

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Fire - Fireworks Safety

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Forestry

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Human Resources

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Ice & Hockey Rinks

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Law

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Metro Transit - Advertising

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Metro Transit - Paratransit Policy

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Municipal Court

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No Mow May

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Police - Policing Districts

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Police Department - Citizens Academy

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Police Department - Crash Reports

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Police Department - Records Requests

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Poll Workers

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Pool

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Public Works

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Recycling

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Special Events

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Voting

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Wildlife Sanctuary

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Wildlife Sanctuary - Business Meetings, Retreats & Other Events

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Wildlife Sanctuary - Wedding, Birthday and Other Private Events