Paratransit Eligibility

Green Bay Metro staff reviews all applications to determine eligibility for the service.

Assessment Process

Staff may consult the appropriate professional regarding your eligibility at any stage of the determination process if it is deemed necessary. Green Bay Metro will make an eligibility determination within 21 days of receipt of a completed application.

Submitting an application does not guarantee eligibility.


ADA Identifies Three Categories:

  • Category 1: Unable to ride without assistance
  • Category 2: Able to ride fixed-route with assistance of wheelchair lift
  • Category 3: Unable to access fixed-route stops

To receive an application by mail; please email the Paratransit Division.

Note to Category 2 Riders

All category 2 passengers must use the accessible fixed-route even if this means you have to transfer. All regular Metro fixed-route buses are accessible.